Stopping incoming calls temporarily stops all incoming calls from connecting and prevents your account’s tracking code from displaying your tracking numbers to visitors on your website.
CallTrackingMetrics provides a number of features to keep your account and your call data secure. This is an overview of the features available with links to more information.
GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European lawmakers to create a consistent data privacy law across all the EU member states.
If you are under obligation to comply with General Data Protection Regulation (GDPR) or have other privacy concerns, you can enable redaction to manually or automatically remove personally identifying information from customer interactions in your account.
Changes made to areas of your account are logged as Versions in the individual feature pages. You can view a global log of those versions in the Change History page in your account. Versions and change history are kept for 7 days for individual accounts and 120 days for accounts that can create subaccounts. Viewing Past Versions
Click here to follow our built-in guide for changing plans. You can upgrade or downgrade at any time to a different plan.
You can add additional credit cards for your account by going to Settings > Billing Settings. Scroll down to the Manage Payment Methods area of the page.
You can cancel an account at any time by going to the account settings page within the Settings menu.
When winding down an account, you have 3 options, all of which are found on the Account Settings page.
Dark mode inverts the color scheme of the CallTrackingMetrics application. If you prefer the look of a dark background with white text, you can easily switch to dark mode.
Agents using the CallTrackingMetrics softphone can set custom statuses to reflect their activity throughout the day.
Presets are premade settings which can be used to instantly configure records like tracking sources or call queues within your account.