Bulk Text Messages
You can use your text-enabled tracking numbers to send bulk text messages through the CTM system. This is an easy way to quickly send a text message to a list of your customers.
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11 Articles
Exit Phone Tracking
The exit phone tracking feature allows you to see logs of different events or adverse agent behaviors. The exit phone tracking enhancements is a helpful feature when the company’s policies are setup to not allow the agent to ignore phone calls when the softphone is ringing → Some agents will click “exit” button in order
Quick Link Filters
The quick links filters allows you to set up some custom filters and replace the default filter of Calls and Texts When in desk mode you have access to default filters “Voice & Text” but now you have options to change the filter links By using the Teams setting you can manage the quick link
Porting Multiple Numbers to CallTrackingMetrics
Porting means to take your current phone number away from the current provider, and transport it to another carrier (like CallTrackingMetrics).
Calltrackingmetrics Technical Support PIN
CallTrackingMetrics provides a number of features to keep your account and your call data secure. This is an overview of the features available with links to more information.
CallTrackingMetrics Tools for CCPA Compliance
The California Consumer Privacy Act (CCPA) is a bill intended to enhance privacy rights and consumer protection for residents of California.
Sending and Receiving Text Messages
If you have text-enabled numbers in your account, you can send and receive text messages (SMS and MMS) through your text log. This article will cover sending or replying to single text messages (messages with a single recipient). For more information about bulk text messaging, see the full article here. Text messages are broken into
Short Codes
An SMS short code is a five or six-digit phone number that is used by businesses to enroll consumers in SMS programs and send coupons, offers, promotions, and other messages via SMS. Sometimes they are known as as a CSC, which stands for “Common Short Code”. Our customers can now purchase Dedicated short codes for
Restoring Released Tracking Numbers
If you no longer would like to own a tracking number you will simply release it, go to Numbers >Tracking numbers.
Keyword Spotting
Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.
Security Options for Call Recordings
Call recordings are included at no additional cost through all of our plans. Calls will be recorded as soon as the phone is answered.
