How to program additional data points to an activity that will report in CTM and in Google Analytics. You can program data points to report in CTM and in Google Analytics for offline tracking sources and tracking numbers. These data points include: Source Medium Keyword Content Campaign Id Campaign Device Other Desktops Mobile devices with
You can use your text-enabled tracking numbers to send bulk text messages through the CTM system. This is an easy way to quickly send a text message to a list of your customers.
The exit phone tracking feature allows you to see logs of different events or adverse agent behaviors. The exit phone tracking enhancements is a helpful feature when the company’s policies are setup to not allow the agent to ignore phone calls when the softphone is ringing → Some agents will click “exit” button in order
The quick links filters allows you to set up some custom filters and replace the default filter of Calls and Texts When in desk mode you have access to default filters “Voice & Text” but now you have options to change the filter links By using the Teams setting you can manage the quick link
Porting means to take your current phone number away from the current provider, and transport it to another carrier (like CallTrackingMetrics).
CallTrackingMetrics provides a number of features to keep your account and your call data secure. This is an overview of the features available with links to more information.
The California Consumer Privacy Act (CCPA) is a bill intended to enhance privacy rights and consumer protection for residents of California.
If you have text-enabled numbers in your account, you can send and receive text messages (SMS and MMS) through your text log. This article will cover sending or replying to single text messages (messages with a single recipient). For more information about bulk text messaging, see the full article here. Text messages are broken into
An SMS short code is a five or six-digit phone number that is used by businesses to enroll consumers in SMS programs and send coupons, offers, promotions, and other messages via SMS. Sometimes they are known as as a CSC, which stands for “Common Short Code”. Our customers can now purchase Dedicated short codes for
If you no longer would like to own a tracking number you will simply release it, go to Numbers >Tracking numbers.
Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.
