Everything tagged with "call center" on CallTrackingMetrics.
Your profitability depends on generating solid leads, making informed decisions about those leads, and distributing them efficiently. Doing all of this in a cost effective manner requires tools to help you drive efficiency and hone your lead generation efforts.May 24, 2017 11:26am EST
The right tool can pull all of your call-related efforts—and arguably your entire operation—together, making your business leaner and more productive.May 18, 2017 05:01pm EST
Smart Routing allows businesses to route calls based on the website activity associated with the caller, the caller’s history, or their demographic profile.May 24, 2017 11:13am EST
Since the dawn of time, sales managers have been listening in on their rep’s calls to track productivity, evaluate performance, and identify coaching opportunities.May 30, 2017 02:43pm EST