There have been very little advancements in text-to-speech technology over the last 5 years, so we are excited to announce a series of new text-to-speech voice input options (37 to be exact). These specialized voice engines are toned to a specific region, such as Joanna – US English, Nicole -Australian English, and Penélope – US Spanish. Unlike
Did you know that you can use Google Forms to set up complex agent call scripts to help guide your team through a series of questions while on a live call? For example, if an agents wants to help qualify calls for sales, they can create a series of guided questions in a Google Form
CallTrackingMetrics, a leading provider of call tracking and automation software, has released an Auto Dialer that automatically connects call center agents with prospects and customers in need of service.
With CallTrackingMetrics latest softphone update, your can turn your computer into an advanced phone and call controller so you can easily handle all of your phone needs without any physical hardware or complex PBX systems.