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Call Log


5 Articles

Call Scoring and Reporting Tags

Post-Call Scoring allows you to customize the Score column of the call log and fine tune the call assessment questions your agents see when they are handling calls.

Stop Accepting Calls

The stop accepting calls button can be found within the call log towards the top right below the Settings button.

Saving Filters

The Call Log filter allows you to display specific information you would like to see in the call log. You can save filters for future quick lookup.

Log Flag

You may have noticed in your call log, under the Actions column, there is a “Flag” icon.

Filters

You can filter the call log and reports using many different filters. The easiest way to filter however is using the search interface.



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