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Call Queues

9 Articles

Creating a Call Queue

Call queues work when you need to route to multiple agents, have those agents on different schedule, or want to automatically assign an agent to the call.

How to Use Call Queues

Call Queues are found within the numbers menu. There you can add agents to be part of a queue, set up schedules of routing, and more.

Agent Routing

Agent routing allows you to choose how we should call each agent, or how calls should be distributed to agents.

Call Scripts

Call Scripts can be used to provide agents with a script that will display in the browser phone for inbound or outbound calls. The scripts can use markdown to format the scripts so that they are easier to read.

Creating Call Schedules

You can create schedules for each of your agents, a specific call queue, a voice menu. This will walk you through creating a schedule.

Post Call Survey

At the end of a call if you want to be able to list if a call was converted as a sale or not you will have to use a call queue.