Call Queues


9 Articles
  • Queue Call Waiting (Hold and Waiting Messages)

    Call queue routing offers the option of playing hold music and custom waiting messages while callers wait for an agent to answer the call.

    May 15, 2018 05:19pm EST
  • Creating a Call Queue

    Call queues work when you need to route to multiple agents, have those agents on different schedule, or want to automatically assign an agent to the call.

    Feb 09, 2018 04:59pm EST
  • How to Use Call Queues

    Call Queues are found within the numbers menu. There you can add agents to be part of a queue, set up schedules of routing, and more.

    Aug 01, 2017 05:12pm EST
  • Agent Routing Rules in Call Queues

    Once you have created AND SAVED your queue you can go back to click on the Agents Routing Rules.

    Jun 21, 2018 12:45pm EST
  • Agent Routing

    Agent routing allows you to choose how we should call each agent, or how calls should be distributed to agents.

    Aug 01, 2017 05:15pm EST
  • Call Scripts

    Call Scripts can be used to provide agents with a script that will display in the browser phone for inbound or outbound calls. The scripts can use markdown to format the scripts so that they are easier to read.

    Aug 01, 2017 05:29pm EST
  • Post Call Customer Surveys

    Customer surveys are a great way to monitor how well your team is handling phone calls.

    May 14, 2018 04:37pm EST
  • Creating Call Schedules

    You can create schedules for each of your agents, a specific call queue, a voice menu. This will walk you through creating a schedule.

    May 14, 2018 04:28pm EST
  • Post Call Survey

    At the end of a call if you want to be able to list if a call was converted as a sale or not you will have to use a call queue.

    Aug 03, 2017 05:11pm EST