Discover the campaigns that drive results
Seamlessly route and manage your calls
Pinpoint your exact opportunities for growth
Capture the full customer journey across teams
Powerful call analytics for businesses of any size
Achieve a true ROI and prove your value to clients
Improve customer experience with intelligent automation
Learn from our experts with our self-paced training courses
Live workshops for beginning to advanced users
Stay up to date with the latest industry news and product tips from CTM
Browse our knowledge base for answers to FAQs
Connect with other power users and the CTM team
Customized packages that scale with your business
Make the transition seamless with help from our team
Our passion for communication never stops
Meet the faces behind the product
Discover the values that fuel our culture
Join a team committed to your growth
Everything tagged with "call reporting" on CallTrackingMetrics.
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Discover the essential challenges home service providers face and how CallTrackingMetrics can help you succeed in a competitive market.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
For a national company, making the switch from hardwired telecom technology to cloud infrastructure can be an incredibly daunting task.
If you want, or expect, deep granularity and detail in your reporting, then knowing your likelihood score is extremely important. The Accuracy Reports are gold!
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of September 14th, 2018.
With so much access to current, accurate information, days of "this just feels right" are long gone for marketers. With ROI reporting, you won't just know which channels are successful; you'll be able to quantify exactly how successful they are.
In general, if you're trying to manage a business - even a business comprising only of yourself - you need a CRM
Salesforce is an incredibly powerful tool that many of our customers are using, and we're proud to have a complex integration with it.
Custom fields are definitely an important component of our call tracking software, as they allow our platform to be truly customizable.