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Call Reporting
Everything tagged with "call reporting" on CallTrackingMetrics.
35 Matches
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Uncovering Hidden Revenue without Increasing Spend
The digital advertiser's guide to strategies and tactics to take your campaigns to the next level without breaking the bank.
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Build Your Omnichannel Communications Strategy
Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.
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Cutting Edge Communications for the Home Services Industry
Discover the essential challenges home service providers face and how CallTrackingMetrics can help you succeed in a competitive market.
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Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
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How Long® Fence and Home migrated their call center to the cloud
For a national company, making the switch from hardwired telecom technology to cloud infrastructure can be an incredibly daunting task.
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What is a “Likelihood Score”?
If you want, or expect, deep granularity and detail in your reporting, then knowing your likelihood score is extremely important. The Accuracy Reports are gold!
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CTM Weekly Digest: September 14, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of September 14th, 2018.
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Which are the most crucial reports for a digital marketer?
With so much access to current, accurate information, days of "this just feels right" are long gone for marketers. With ROI reporting, you won't just know which channels are successful; you'll be able to quantify exactly how successful they are.
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How does Zoho CRM work with call tracking?
In general, if you're trying to manage a business - even a business comprising only of yourself - you need a CRM
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Why should I integrate call tracking with Salesforce?
Salesforce is an incredibly powerful tool that many of our customers are using, and we're proud to have a complex integration with it.
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Does a good call tracking software need custom fields?
Custom fields are definitely an important component of our call tracking software, as they allow our platform to be truly customizable.
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Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
