Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
Did you know that you can use Google Forms to set up complex agent call scripts to help guide your team through a series of questions while on a live call? For example, if an agents wants to help qualify calls for sales, they can create a series of guided questions in a Google Form
Call Tracking for Marketing Attribution I’m a marketing guy through and through, and I originally came to CallTrackingMetrics looking to solve a marketing attribution issue for our travel and tourism business. For me, I thought the whole marketing component of call tracking was really just solving the ROI issue and monitoring which channels were working.