Call Routing


16 Articles
  • Running Auto Dialers

    Existing auto dialers in your account can be viewed on the auto dialer overview page.  This page will list each dialer you have created, the dialer mode, the associated queue, dialer schedule, and status information for the dialer. To learn how to create a dialer, click here.  In order for a dialer to run, you

    Nov 30, 2017 04:06pm EST
  • Adding and Managing Auto Dialer Contacts

    Once your auto dialer has been created and saved, you may upload contacts to dial.  Click here to learn how to create a dialer before proceeding to upload contacts. Uploading Numbers to Dial Contacts can be added to the dialer by uploading a csv file or by manually adding a list of numbers. 1) After

    Nov 30, 2017 02:35pm EST
  • No Answer Routing

    You'll find that there are times where you may want to have special routing for unanswered calls. In our system you have multiple options for how to answer these.

    Aug 01, 2017 05:02pm EST
  • Spam Detective and Blocking Spam Calls

    Spam calls can happen on local or toll free numbers. There are various reasons you may see spam calls coming into your tracking phone numbers.

    Aug 01, 2017 05:08pm EST
  • Set a Fallback Receiving Number

    For each of your Receiving Numbers, you can set up a fallback Receiving Number that will get calls if the primary Receiving Number does not pick up within a certain amount of time.

    Aug 01, 2017 05:09pm EST
  • Creating Voice Menus (IVRs)

    You can present your callers with a greeting that can offer them keypress options to be routed to different actions by using our Voice Menus (IVR Menu).

    Aug 07, 2017 11:57am EST
  • Receiving Voicemail in CTM

    You can use CTM to create various call flows where your callers are presented with options for leaving messages for different groups or people in your office, like a virtual mailbox.

    Aug 01, 2017 05:16pm EST
  • Smart Routing

    Smart Routers allow you to directly route callers based on information that can be immediately gathered about them, such as whether they are a repeat caller, their estimated location, and more.

    Aug 01, 2017 05:16pm EST
  • Auto Dialers

    The CTM Auto Dialer allows you to automate your outbound calls based on criteria and timeframes that you customize, helping your team instantly connect with prospects and customers in need.

    Nov 30, 2017 01:54pm EST
  • Using Voice Menus to Make a Directory

    One common way to use the voice menu feature is to create a company directory.  Using menu options, you can assign "extensions" to different people or departments within your company.

    Aug 01, 2017 05:28pm EST
  • 7-Digit Dialing in the U.S.

    In those areas of the U.S. where 7 digit dialing is still supported, callers calling the tracking numbers can be connecting using just 7 digits but its completely dependent upon their calling carrier.

    Aug 03, 2017 11:56am EST
  • Forwarding Calls to One or More Receiving Numbers

    You can set your Tracking Numbers to ring to one or multiple Receiving Numbers in a variety of patterns.

    Aug 03, 2017 04:58pm EST