Call Routing


19 Articles
  • No Answer Routing

    You'll find that there are times where you may want to have special routing for unanswered calls. In our system you have multiple options for how to answer these.

    Aug 01, 2017 05:02pm EST
  • Spam Detective and Blocking Spam Calls

    Spam calls can happen on local or toll free numbers. There are various reasons you may see spam calls coming into your tracking phone numbers.

    Aug 01, 2017 05:08pm EST
  • Set a Fallback Receiving Number

    For each of your Receiving Numbers, you can set up a fallback Receiving Number that will get calls if the primary Receiving Number does not pick up within a certain amount of time.

    Aug 01, 2017 05:09pm EST
  • Creating Voice Menus (IVRs)

    You can present your callers with a greeting that can offer them keypress options to be routed to different actions by using our Voice Menus (IVR Menu).

    Aug 07, 2017 11:57am EST
  • Receiving Voicemail in CTM

    You can use CTM to create various call flows where your callers are presented with options for leaving messages for different groups or people in your office, like a virtual mailbox.

    Aug 01, 2017 05:16pm EST
  • Smart Routing

    Smart Routers allow you to directly route callers based on information that can be immediately gathered about them, such as whether they are a repeat caller, their estimated location, and more.

    Aug 01, 2017 05:16pm EST
  • Using Voice Menus to Make a Directory

    One common way to use the voice menu feature is to create a company directory.  Using menu options, you can assign "extensions" to different people or departments within your company.

    Aug 01, 2017 05:28pm EST
  • Softphone Requirements

    If you plan on using CallTrackingMetrics's softphone, we recommend the following requirements.

    Aug 02, 2017 04:54pm EST
  • CallTrackingMetrics Launches Auto Dialer, To Help Call Centers Increase Responsiveness And Yield Higher Conversions

    CallTrackingMetrics, a leading provider of call tracking and automation software, has released an Auto Dialer that automatically connects call center agents with prospects and customers in need of service.

    Aug 28, 2017 03:36pm EST
  • 7-Digit Dialing in the U.S.

    In those areas of the U.S. where 7 digit dialing is still supported, callers calling the tracking numbers can be connecting using just 7 digits but its completely dependent upon their calling carrier.

    Aug 03, 2017 11:56am EST
  • The Good, the Bad, and the Reality: Busting 5 myths about starting a business

    Whether you’re launching a sole proprietorship or busily staffing a startup, you’re operating under quite a bit of solid data—and maybe some serious misconceptions as well.

    May 30, 2017 01:42pm EST
  • Custom Fields Enhance Customization for CTM Reporting and Routing

    Custom Fields allow users to add fields that are important to their business into CTM and use them in routing, reporting and integration flows.

    Jul 17, 2017 12:50pm EST