Call Settings


10 Articles
  • Enhanced Caller ID

    While basic caller ID is included in all our plans at no additional cost, we also offer the option of using our Enhanced Caller ID for your incoming phone calls in the US and Canada.

    Aug 01, 2017 05:17pm EST
  • Managing Audio Files

    If you prefer not to use the text-to-speech engine to play announcements on your calls, you can upload or create your own recordings instead.

    Aug 01, 2017 05:28pm EST
  • Call Triggers

    Call triggers can be used to automatically take your call data and use it to create workflows, such as applying a tag to a call or setting a dollar value for the call.

    Aug 07, 2017 12:32pm EST
  • Call Recordings

    Call recordings are included at no additional cost through all of our plans. Calls will be recorded as soon as the phone is answered.

    Aug 02, 2017 04:53pm EST
  • Account Audio Access

    You may find that there will be times where you need assistance from the CallTrackingMetrics support team.

    Aug 03, 2017 11:59am EST
  • Voice Analysis: Transcriptions and Keyword Spotting

    Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.

    Aug 03, 2017 04:45pm EST
  • Source Announcement Troubleshooting

    Source announcement whispers can interfere with IVR and voicemail systems on your receiving line.

    Aug 03, 2017 04:46pm EST
  • Receiving Party Whispers

    You can set up two different types of whispers that the person picking up the phone will hear when a call comes through your tracking numbers.

    Aug 03, 2017 04:46pm EST
  • Caller ID Settings

    On the call settings page, you have the option to configure your Caller ID.

    Aug 03, 2017 04:46pm EST
  • After Hours Message for Callers

    If you would like to play a different message to your callers when they call your office after your business closes, you would go through the following steps.

    Aug 03, 2017 05:00pm EST