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Call Settings


11 Articles

Keyword Spotting

Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.

Verified Caller ID

Adding verified caller IDs allows you to use your own number (such as your mobile number) rather than a tracking number in your account as your outbound caller ID.  When you add a new number, an automated phone call will be placed to that number and you will be prompted to enter a verification code shown

Secure Call Transcription (PCI, SSN, PII Detection & Redaction)

Secure call transcriptions allow the system to detect when credit card information, social security information, or phone numbers are spoken during a call, tag the call appropriately, and redact that data from your call transcriptions and associated call recording.

Enhanced Caller ID

While basic caller ID is included in all our plans at no additional cost, we also offer the option of using our Enhanced Caller ID for your incoming phone calls in the US and Canada.

Triggers

Call triggers can be used to automatically take your call data and use it to create workflows, such as applying a tag to a call or setting a dollar value for the call.

Call Transcriptions

Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.



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