The support we provide is one of our greatest assets, and it’s so important to each one of us that our clients are happy and successful in our platform. – Trisha Hand, Implementation Engineer We love supporting our customers, and they come in all sizes—from small businesses, to marketing agencies, to globally-connected call centers.
We’ve interviewed quite a few experts in this series, but incredibly, this will be our first time speaking with Amy Zoeller. She has been an important member of the CallTrackingMetrics team for several years now, as our in-house technical writer. In fact, just about every article in our Help section has been written by Amy!
Free trials are a great way to see if a software is right for you without fully committing to payment. However, trial periods are finite, so it's crucial to ensure that you get a rich software experience within a short time frame.
You’re probably familiar with triggers, our super-powerful tool that can automate just about any action – or set of actions – that you could take inside of our platform. A trigger, for example, could be set to send a notification to a call center manager every time the volume of incoming calls reaches above a