Most people think of those annoying robotic spam calls when they think of a smart dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.
Contact Center Tools Designed for users of Contact Center Plans We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible. This session will cover: FormReactor Desk Mode Softphone Agent Call Scripts The Smart Dialer Call Log Optimization Salesforce Integration