You’re probably familiar with triggers, our super-powerful tool that can automate just about any action – or set of actions – that you could take inside of our platform. A trigger, for example, could be set to send a notification to a call center manager every time the volume of incoming calls reaches above a
Our team takes a consultative approach to get to the root of the problem and by doing so we frequently find other features to recommend that can improve internal processes and enhance your call tracking experience.
Call transcription are an exciting new feature that transforms the audio of your calls into speaker organized scripts. This can be a great tool for reviewing calls quickly, spot checking performance and identifying trends.
We are excited to announce the launch of a new marketing feature available through our call tracking tool. The new feature, “Visitor Insights,” incorporates the final element of the SEO marketing cycle: keyword level tracking.