CTM Softphone

Everything tagged with "CTM Softphone" on CallTrackingMetrics.

7 Matches

How to Source Hold Music

There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
Using our Custom Softphone

Eliminate the bulky phone system and maximize agent productivity.
October Updates 10/27/16

The Softphone Remote Control connects agents using a hard phone (desk phone, mobile phone) with the CTM Softphone.
Call Transfer to a Queue

Our most recent update makes it possible to transfer a caller to a queue. A great use for this is to handle re-routing a caller to a sales queue or a support queue
Softphone by CallTrackingMetrics– No More Desk Phones!

With CallTrackingMetrics latest softphone update, your can turn your computer into an advanced phone and call controller so you can easily handle all of your phone needs without any physical hardware or complex PBX systems.
Snowed In: How CallTrackingMetrics’ Queues and Soft Phones Make It Easy To Close The Office But Not Affect Our Customers

Just because we are not willing to risk the snowy roads to be able to come into work doesn’t mean that our customers will experience any blip in service from our team.
Outbound Calling From the Call Log

We are excited to announce the release of our new “call back” feature from within the call log. This feature allows you to call your leads back right from the CallTrackingMetrics call log. When you press the “call” button, a call will be generated through your browser. The person you are calling will see the

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