Everything tagged with "CTM Softphone" on CallTrackingMetrics.
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
Eliminate the bulky phone system and maximize agent productivity.
The Softphone Remote Control connects agents using a hard phone (desk phone, mobile phone) with the CTM Softphone.
Our most recent update makes it possible to transfer a caller to a queue. A great use for this is to handle re-routing a caller to a sales queue or a support queue
With CallTrackingMetrics latest softphone update, your can turn your computer into an advanced phone and call controller so you can easily handle all of your phone needs without any physical hardware or complex PBX systems.
Just because we are not willing to risk the snowy roads to be able to come into work doesn’t mean that our customers will experience any blip in service from our team.
We are excited to announce the release of our new “call back” feature from within the call log. This feature allows you to call your leads back right from the CallTrackingMetrics call log. When you press the “call” button, a call will be generated through your browser. The person you are calling will see the