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12 Articles

Google Lead Form Extensions

Our integration with Google AdWords will track each call to your call-only ads and call extensions back to the exact keyword, adgroup, and campaign that led to the call.

Programming Additional Data to an Activity for Google Analytics and CTM

How to program additional data points to an activity that will report in CTM and in Google Analytics. You can program data points to report in CTM and in Google Analytics for offline tracking sources and tracking numbers. These data points include: Source Medium Keyword  Content Campaign Id Campaign Device Other Desktops Mobile devices with

Bulk Text Messages

You can use your text-enabled tracking numbers to send bulk text messages through the CTM system. This is an easy way to quickly send a text message to a list of your customers.

Exit Phone Tracking

The exit phone tracking feature allows you to see logs of different events or adverse agent behaviors.   The exit phone tracking enhancements is a helpful feature when the company’s policies are setup to not allow the agent to ignore phone calls when the softphone is ringing  → Some agents will click “exit” button in order

Quick Link Filters

The quick links filters allows you to set up some custom filters and replace the default filter of Calls and Texts When in desk mode you have access to default filters “Voice & Text” but now you have options to change the filter links By using the Teams setting you can manage the quick link

Enabling Operator Mode in Queues

Call queues work when you need to route to multiple agents, have those agents on different schedule, or want to automatically assign an agent to the call.

Agent Reminder Setup

Call queues work when you need to route to multiple agents, have those agents on different schedule, or want to automatically assign an agent to the call.

Contact Lists

Contact lists allow you to create and maintain  a list of contacts within your CallTrackingMetrics account.  Lists can be used to quickly add recipients for bulk text messaging and can be automatically updated using triggers.  When intelligently routing calls with a smart router, you can use a lists to create unique routes for members of a

Integrating CallTrackingMetrics with Mailchimp

The CallTrackingMetrics integration with Mailchimp allows you to use trigger rules to add and remove contacts from your mailing lists in Mailchimp. When your Mailchimp and CTM accounts have been linked, you can also set up field mapping between your CTM call log and your Mailchimp lists. The Mailchimp integration is not available on all



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