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12 Articles

Guide to Porting Numbers

The porting process can take between 2-4 weeks. Do not cancel service with your current carrier until the port has completed and your calls are running through CallTrackingMetrics. You will be charged the monthly fee for these numbers as soon as the porting process starts. Once your number is ported to CallTrackingMetrics, you will pay standard

Integrating CallTrackingMetrics with Slack

The CTM integration with Slack allows you to check if another agent on your team is available or currently on a phone call, and also provides a shortcut for opening the CTM softphone from your Slack window.

Deleting Call Recordings

Call audio recordings can be deleted from your account individually or in larger batches. Deletion of call recordings is permanent; once a call recording has been removed from an account, it can never be recovered.

Routing to a SIP Client

Routing your tracking numbers to a SIP Client enables your advanced voice applications to initiate SIP sessions from CallTrackingMetrics.

Creating a Goal in Google Analytics

Creating Goals in Analytics [1] Welcome to CallTrackingMetrics Training Video, in this workshop we’re going to be covering the how to create a goal in Google Analytics. [3] When creating a goal, the goal type should be Event. [4] Here’s a recap of the components that make up an event in Google Analytics. Category Action

Events in Google Analytics

Events in Analytics In this article we’re going to be covering how CallTrackingMetrics Google Analytics integrations sends events into Google Analytics. CallTrackingMetrics sends events into Google Analytics for every inbound call, text, chat, and form. An event in Google Analytics can be broken up into 4 main characteristics: Category Action Label Value By default the

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