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Marketing Plan

11 Articles

Setting up CTM's integration with Google Analytics & Ads.

CTM Integration with Google Analytics & AdWords [1] Welcome to CallTrackingMetrics Training Video, in this workshop we’re going to be covering the setup of CallTrackingMetrics integration with Google Analytics & AdWords. [2] Before you Begin you must have: User Access to Google Analytics Admin access to CallTrackingMetrics You must be using the same email address

Softphone Beta

The softphone beta allows individual users in an account to opt in to the latest version of the built-in CallTrackingMetrics phone.

Secure Call Transcription (PCI, SSN, PII Detection & Redaction)

Secure call transcriptions allow the system to detect when credit card information, social security information, or phone numbers are spoken during a call, tag the call appropriately, and redact that data from your call transcriptions and associated call recording.

Calls Per Second (CPS)

Calls Per Second (or CPS) refers to how many simultaneous connections can be created in a second using CallTrackingMetrics routing.

Installing the Tracking Code for AMP (Accelerated Mobile Pages)

To use dynamic number insertion on your Accelerated Mobile Pages (AMP), you will need to generate a call tracking tag within your CTM account.  Your normal tracking code will not work on these pages. Click here to learn more about AMP and how it can help you accelerate your website for mobile visitors. For more

Integrating CallTrackingMetrics with Instapage

Instapage allows you to create landing pages for your products without any knowledge of software development. You can also create forms that your customers can fill out, and those form submissions can be sent to your CallTrackingMetrics call log automatically with this integration. Integration Setup 1) Navigate to Settings → Integrations → Instapage. 2) Click the Enable

Putting a Call on Hold

If you are using the CallTrackingMetrics softphone, calls can be placed on hold using the Hold button found in the softphone during an active call. Putting a Caller on Hold While you’re on a live call, click the Hold button.  You will have the option to put the call on hold for everyone or to put it

No Answer Routing

You’ll find that there are times where you may want to have special routing for unanswered calls. In our system you have multiple options for how to answer these.

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