The real-time agents report is a dashboard that displays live agent status and important call statistics. It inc…
You can set up various types of emails to trigger each time a call comes into your tracking numbers.
The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.
The Call Reports page in your account can be exported as a spreadsheet for easy sharing, compiling data, or saving historical reports.
You can schedule reports to be automatically emailed at regular intervals. Navigate to Reporting > Reports, and you will see the Overview Report.
One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing.