11 Articles
  • Real-time Agents

    The real-time agents report is a dashboard that displays live agent status and important call statistics. It inc...

    Aug 01, 2017 05:08pm EST
  • Automatic Email Notifications

    You can set up various types of emails to trigger each time a call comes into your tracking numbers.

    Aug 01, 2017 05:09pm EST
  • Call Reports

    The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.

    Aug 01, 2017 05:09pm EST
  • Exporting the Call Reports Page

    The Call Reports page in your account can be exported as a spreadsheet for easy sharing, compiling data, or saving historical reports.

    Aug 01, 2017 05:26pm EST
  • Scheduling Reports to Be Emailed

    You can schedule reports to be automatically emailed at regular intervals. Navigate to Reporting > Reports, and you will see the Overview Report.

    Aug 01, 2017 06:10pm EST
  • Account Usage

    One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing.

    Aug 02, 2017 04:47pm EST
  • Exporting the Call Log

    From the call log, you can click the export button (the cloud with the arrow) to export all of the details for each of your call into an excel file.

    Aug 08, 2017 01:31pm EST
  • Period vs. Global Unique Callers

    As some callers may call more than once, it may be useful to know how many calls were from unique individuals in ...

    Aug 02, 2017 04:53pm EST
  • Custom Fields

    Custom fields extend contact and log entries by allowing you to add your own fields for important pieces of information you'd like to associate with a particular call or caller.

    May 14, 2018 04:58pm EST
  • Accuracy Report

    This report will tell you by source if you need more tracking numbers, less tracking numbers, or if they are just right.

    Aug 03, 2017 04:46pm EST
  • How to Use ROI Reporting

    ROI reports allow you to see the financial performance of each advertising campaign as we well as the performance of the people answering your phones.

    Aug 03, 2017 04:46pm EST