Real-time Agents
The real-time agents report is a dashboard that displays live agent status and important call statistics. It inc…
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Automatic Email Notifications
You can set up various types of emails to trigger each time a call comes into your tracking numbers.
Activity Reports
The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.
Exporting the Activity Reports Page
The Call Reports page in your account can be exported as a spreadsheet for easy sharing, compiling data, or saving historical reports.
Scheduling Reports to Be Emailed
You can schedule reports to be automatically emailed at regular intervals. Navigate to Reporting > Reports, and you will see the Overview Report.
Account Usage
One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing.