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Reporting


6 Articles

Real-Time Agents Reports

The real-time agents report is a dashboard that displays live agent status and important call statistics. It inc…

Activity Reports

The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.

Scheduling Reports to Be Emailed

You can schedule reports to be automatically emailed at regular intervals. Navigate to Reporting > Reports, and you will see the Overview Report.

Exporting the Call Log

From the call log, you can click the export button (the cloud with the arrow) to export all of the details for each of your call into an excel file.



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