Real-Time Agents Reports
The real-time agents report is a dashboard that displays live agent status and important call statistics. It inc…
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Reporting
6 Articles
Activity Reports
The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.
Scheduling Reports to Be Emailed
You can schedule reports to be automatically emailed at regular intervals. Navigate to Reporting > Reports, and you will see the Overview Report.
Account Usage
One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing.
Exporting the Call Log
From the call log, you can click the export button (the cloud with the arrow) to export all of the details for each of your call into an excel file.
Period vs. Globally Unique Callers
As some callers may call more than once, it may be useful to know how many calls were from unique individuals in …
