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Reporting


6 Articles

Real-time Agents

The real-time agents report is a dashboard that displays live agent status and important call statistics. It inc…

Activity Reports

The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.

Scheduling Reports to Be Emailed

You can schedule reports to be automatically emailed at regular intervals. Navigate to Reporting > Reports, and you will see the Overview Report.


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