12 Articles
  • Putting a Call on Hold

    If you are using the CallTrackingMetrics softphone, calls can be placed on hold using the Hold button found in the softphone during an active call. Putting a Caller on Hold While you’re on a live call, click the Hold button.  You will have the option to put the call on hold for everyone or to put it

    Aug 07, 2017 04:55pm EST
  • Softphone Beta

    The Enable Beta Soft Phone button in your Account Settings allows you to opt in to an updated voice back-end that is designed to provide a more stable and responsive softphone experience.

    Aug 01, 2017 05:17pm EST
  • Accepting Inbound Calls

    Agents in call queues can use the CallTrackingMetrics softphone to accept inbound calls from a computer using a headset.

    Aug 07, 2017 04:53pm EST
  • Outbound Dialing

    To make outbound calls on your CallTrackingMetrics tracking numbers, you'll need to use the built-in softphone.

    Aug 01, 2017 05:27pm EST
  • Pre-Recorded Outbound Voicemail Messages

    For agents making outbound phone calls using the softphone, CTM allows you to pre-record messages that you can click to leave during outbound call attempts where a voicemail box is reached.  

    Aug 01, 2017 05:27pm EST
  • Auto Dialers

    The CTM Auto Dialer allows you to automate your outbound calls based on criteria and timeframes that you customize, helping your team instantly connect with prospects and customers in need.

    Aug 01, 2017 05:27pm EST
  • Notes and Call Scoring in the Softphone

    Agents using the softphone for inbound or outbound calls can make notes, edit customer contact information, and score calls.

    Aug 01, 2017 05:27pm EST
  • Conference Calls and Transfers

    The CallTrackingMetrics softphone can be used for conference calls and transferring calls.  These options appear as buttons on your softphone during inbound or outbound calls.

    Aug 01, 2017 05:27pm EST
  • Assigning an Outbound Number to an Agent

    By default, agents who make outbound calls from the CallTrackingMetrics softphone can select any tracking number in the account to show as their outbound caller ID.

    Aug 01, 2017 05:28pm EST
  • Using the Softphone on Your Mobile Device

    If you use the CallTrackingMetrics softphone interface to make or answer calls, it is possible to configure the softphone to handle calls from your mobile device, VoIP phone, or landline phone.

    Sep 05, 2017 04:42pm EST
  • Softphone

    Eliminate the bulky phone system and maximize agent productivity

    Sep 19, 2017 12:57pm EST
  • Softphone by CallTrackingMetrics– No More Desk Phones!

    With CallTrackingMetrics latest softphone update, your can turn your computer into an advanced phone and call controller so you can easily handle all of your phone needs without any physical hardware or complex PBX systems.

    Oct 09, 2017 04:54pm EST