Starter Kit

12 Articles
  • Purchase Tracking Numbers

    A Tracking Number is the phone number that your customers or potential customers will call. Before you can use our system, you need to purchase at least one tracking number.

    Sep 20, 2017 04:28pm EST
  • Update Billing Re-Charge Settings

    When you create your account, you will enter your credit card to sign up. Your credit card will be used to fund your CTM available balance and to pay your monthly plan fee.

    May 31, 2018 02:30pm EST
  • Install CTM Tracking Code

    In order to track calls back to your online advertising campaigns, you will want to use CTM’s tracking code to dynamically display tracking numbers on your website.

    May 15, 2018 03:54pm EST
  • Determine Tracking Number Allocation

    For offline ads, tracking number allocation is pretty straightforward: you set up a tracking number for each offline ad you want to track down to the granularity you need to make informed decisions.

    Sep 20, 2017 04:31pm EST
  • Configure Call Settings

    Anything not having to do with routing or source tracking (such as call recording, transcription, announcement messages, and caller ID options) is likely configured in call settings.

    Sep 20, 2017 04:32pm EST
  • Create Custom Tracking Sources

    Tracking sources are the various advertising channels you wish to track in CallTrackingMetrics. Tracking sources fall into two main categories.

    Sep 20, 2017 04:36pm EST
  • Google Forwarding Numbers

    Google offers forwarding numbers for your call only and call extensions. These forwarding numbers can be a helpful tool to track calls back to your ads inside of Google AdWords.

    Sep 20, 2017 04:38pm EST
  • Set Up Google Integrations

    CallTrackingMetrics has two unique integrations with Google: Google Analytics and Google AdWords.

    May 15, 2018 05:15pm EST
  • Set Up Notifications

    Notifications are automatic emails or text messages that are triggered by your calls and form completions so you can stay in the loop on performance.

    May 10, 2018 10:47am EST
  • Create Target Numbers

    A target number is the phone number on your website that our script will dynamically change to be a tracking number.

    Sep 20, 2017 04:44pm EST
  • Configure Receiving Numbers

    A Receiving Number is a phone number that we will forward calls to when someone calls your tracking number.

    Sep 20, 2017 04:47pm EST
  • Port Existing Numbers

    Often, customers have phone numbers that they would like to transfer over to CallTrackingMetrics so that any calls that come into those numbers can be tracked on our platform.

    Sep 20, 2017 04:48pm EST