This integration is available for users on Marketing and Contact Center plans, as well as the legacy Agency, Advanced, and Enterprise plans. Navigate to Settings → Integrations → Google Ads Direct Connect. Link your accounts and select your Google Ads Manager Account. CTM will automatically link your CallTrackingMetrics sub-accounts to Google Ads accounts based on
Click-To-Call & Ad Extension Attribution To receive campaign attribution and send conversions, you must have Call Reporting enabled inside of Google Ads. For best results, enable it account wide in Google Ads by navigating to Settings → Call reporting → Turned on. This will allow Google Ads to place a forwarding number on top of CTM’s
Clients who are transitioning from Google Analytics goal imports to the Google Ads Direct Connect integration will want to ensure they’re not sending duplicate information into Google Ads. Note: the Google Ads Direct Connect integration is available for users on Marketing and Contact Center plans, as well as the legacy Agency, Advanced, and Enterprise plans.
In this article, we’ll explore the customer-facing Chat experience, as well as how to use chat internally as an Agent or Admin. Learn more about how to install chat here. How Chat Appears to Your Customers Once you’ve installed the Chat widget on your preferred page, users should see a chat box appear on the
In order to use chat, you will need to have a queue based plan. Plans that will support chat include our Contact Center and Marketing plans, as well as the legacy Advanced, Enterprise, Platinum, and Agency plans. A FormReactor will be filled out before initializing Chat. Chat Overview Chat widgets require queues so you can
The Components of a Trigger Triggers are a tool that let you easily automate if/then business processes through workflows. Every workflow consists of rules and at least one action. You can configure immediate actions, set a timed delay, or offset delay based on a custom date field. Trigger: Identify When the Process Should Run The
Contact lists allow you to create and maintain lists of contacts within your CallTrackingMetrics account. Lists can be used to quickly add recipients for bulk text messaging, and can be automatically updated using triggers. When intelligently routing calls with a smart router, you can use lists to create unique routes for members of a specific