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Contact Lists

Contact lists allow you to create and maintain lists of contacts within your CallTrackingMetrics account.  Lists can be used to quickly add recipients for bulk text messaging, and can be automatically updated using triggers.  When intelligently routing calls with a smart router, you can use lists to create unique routes for members of a specific

Sending Text Messages

If you have text-enabled numbers in your account, you can send and receive text messages (SMS and MMS) through your text log.  This article will cover sending or replying to single text messages (messages with a single recipient).  For more information about bulk text messaging, see the full article here. Text messages are broken into

Short Codes

An SMS short code is a five or six-digit phone number that is used by businesses to enroll consumers in SMS programs and send coupons, offers, promotions, and other messages via SMS. Sometimes they are known as as a CSC, which stands for “Common Short Code”.  Our customers can now purchase Dedicated short codes for

Using Salesforce Triggers

CTM can integrate directly with your Salesforce account so that calls coming through your tracking numbers appear there automatically as leads or activities.

Keyword Spotting

Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.

Troubleshooting Calls with No Audio

Even with call recording enabled in your account, you may see several calls with no associated audio files.  This is often expected, depending on your settings, but can also indicate a problem with your call settings configuration.  This article will go over the most common causes for “no audio” calls.   No Talk Time Unless


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