The CallTrackingMetrics integration with HubSpot allows you to create a new contact in HubSpot for each unique caller in your CallTrackingMetrics account, including all the valuable session information associated with the call, text, or form. With this data, you can holistically view your leads and manage call conversions in HubSpot. Map your CTM users to
Even with call recording enabled in your account, you may see several calls with no associated audio files. This is often expected, depending on your settings, but can also indicate a problem with your call settings configuration. This article will go over the most common causes for “no audio” calls. No Talk Time Unless
Adding verified caller IDs allows you to use your own number (such as your mobile number) rather than a tracking number in your account as your outbound caller ID. When you add a new number, an automated phone call will be placed to that number and you will be prompted to enter a verification code shown
Removing a user from your account will prevent the user from seeing your account when they log in. If the user has access to other accounts in CTM, they will still be able to access those accounts unless they are removed from those accounts as well. If you need to remove an agency administrator, extra
CallTrackingMetrics allows an unlimited number of users for each account. Each user has a role that determines what kind of permissions they will have in the account. Users can have access to multiple accounts, and can have different roles in different accounts. Some user roles can be added to access control groups, which allow for more
It can be helpful to think of schedules as an “if/then” rule that creates forking paths for your call route. If you have a call that routes from a tracking number to a queue of agents, applying a schedule to the tracking number creates a forking path that either routes to the queue (during the schedule’s hours) or to an alternate path, such as a voicemail (when the schedule is not active).
This article covers detailed queue settings information. We recommend you start by following the instructions in this article before proceeding. The options in the No Answer section of queue settings determine what happens to calls that are not answered by the agents assigned to the queue. By default, calls are terminated if no agents answer within