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Queue Connection Options

This article covers detailed queue settings information.  We recommend you start by following the instructions in this article before proceeding.  The Connecting and Connected sections give options for handling how agents are connected to calls for this queue, including agent prompts, connection beeps, and hangup settings.   Caller ID Use the drop-down menu to select what Caller ID

Queue Routing Options

This article covers detailed queue settings information.  We recommend you start by following the instructions in this article before proceeding.  The Routing section offers a number of settings you can use to determine how calls are distributed to the agents assigned to the queue, when the queue is available, and what to do when the queue

Lambda Functions

Lambdas are custom functions that can be fired using a trigger action.  Creating a lambda allows you to execute a custom code you have created using any rules available in triggers.  Lambdas run within a Node.js v8.10 environment and are given 256MB and 15 seconds to complete.   Creating a Lambda Navigate to Settings → Lambdas.

Softphone Guide (Mobile App)

Downloading the App The CallTrackingMetrics mobile app is available for iOS and Android.  We always recommend using the latest version of your mobile operating system with the app.   Opening the Softphone The softphone is opened from the Call Log page (Calls → Call Log). 1. Tap the Phone icon to open the phone.    


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