Support Hub

Everything tagged with "support hub" on CallTrackingMetrics.

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  • How to Use Chat

    In this article, we’ll explore the customer-facing Chat experience, as well as how to use chat internally as an Agent or Admin. Learn more about how to install chat here. How Chat Appears to Your Customers Once you’ve installed the Chat widget on your preferred page, users should see a chat box appear on the

  • Chat Overview and Set Up Instructions

    In order to use chat, you will need to have a queue-based plan. Plans that support chat include our Contact Center and Marketing plans.  A FormReactor will be filled out before initializing Chat. Chat Overview Chat widgets require queues so you can determine where you want chats to be routed, depending on your unique schedule