[Webinar] CTM Year in Review & Roadmap 2020 Preview
Join us as we dive into the essential products, integrations, and feature enhancements we launched in 2019, including live chat and our Google Ads direct integration.
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Discover Google Ads Direct Connect [Recorded Webinar]
Local, Global, and Connected
Franchising is growing, with technology making it easier and more profitable—across the globe.
[Webinar] Eliminating the Conversion Blind Spot
In this webinar, we’ll explore how to attribute your phone calls in CallTrackingMetrics in order to optimize campaigns, increase conversions, and lower your cost per acquisition.
Facebook: Audiences, Forms, and Ads
We’ll explore how to view call data in conjunction with Facebook reporting in order to improve your audience targeting and ad spend.
How to Use Google Data Studio with CallTrackingMetrics
Join our webinar to see how to set up your CallTrackingMetrics data with Google Data Studio, plus learn our recommendations for configuring your reports.
What You Need to Know About Smart Routing
If you’re not using smart routing on CallTrackingMetrics, your business is missing out! Start driving efficiency for your team and improving your customer experience by directing inbound calls to the appropriate person from the start. You can route calls based on the caller’s online activity, their history with your company, their demographic information, or depending on custom fields you create in our software. The routing is highly customizable and also works well for contact center clients who have sophisticated team structures and rules they want to apply for their inbound calls.
Data Studio Call Log Connector Training Video
Allow users to build interactive, custom reports in Google Data Studio using data from CallTrackingMetrics
Setting up the Facebook integration
CTM and GA Integration - Understanding the fourth toggle
Understanding Attribution by CallTrackingMetrics
Guide to Porting Numbers
The porting process can take between 2-4 weeks. Do not cancel service with your current carrier until the port has completed and your calls are running through CallTrackingMetrics. You will be charged the monthly fee for these numbers as soon as the porting process starts. Once your number is ported to CallTrackingMetrics, you will pay standard
