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What You Need to Know About Smart Routing

If you’re not using smart routing on CallTrackingMetrics, your business is missing out! Start driving efficiency for your team and improving your customer experience by directing inbound calls to the appropriate person from the start. You can route calls based on the caller’s online activity, their history with your company, their demographic information, or depending on custom fields you create in our software. The routing is highly customizable and also works well for contact center clients who have sophisticated team structures and rules they want to apply for their inbound calls.

Guide to Porting Numbers

The porting process can take between 2-4 weeks. Do not cancel service with your current carrier until the port has completed and your calls are running through CallTrackingMetrics. You will be charged the monthly fee for these numbers as soon as the porting process starts. Once your number is ported to CallTrackingMetrics, you will pay standard



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