CTM Academy: Register for Day 5

CTM Academy Day 5 – Contact Center Tools

Designed Contact Center Plans

Register for CTM Academy and learn the skills and best practices to help you excel with CallTrackingMetrics. Our classes are ideal for professionals who are looking to master the features and functionality of call tracking, call routing, and reporting analytics.

This day one session will cover: (1 hour + 10 minute break)

  • ForReactor
  • Desk Mode
  • Softphone
  • Agent Call Scripts
  • Dialer
  • ZenDesk
  • Shopify
  • Salesforce