Day 2: Introduction to CallTrackingMetrics, Part 2 [unedited recording]
Class Handouts:
CTM Academy Day 2, Spring 2018
Introduction to CallTrackingMetrics, Part 2
Designed for users of Business, Marketing and Contact Center Plans
We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible.
This session will cover:
- Tagging
- Keyword Spotting
- Transcriptions
- Custom Sources with UTM & RegEx
- IVR menus
- Softphone
- Notifications
