Day 2: Introduction to CallTrackingMetrics, Part 2 [unedited recording]

Jessica Michaels

Class Handouts:

CTM Academy Day 2, Spring 2018

Working Sessions

Introduction to CallTrackingMetrics, Part 2

Designed for users of Business, Marketing and Contact Center Plans

We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible.

This session will cover:

  • Tagging
  • Keyword Spotting 
  • Transcriptions
  • Custom Sources with UTM & RegEx
  • IVR menus
  • Softphone 
  • Notifications

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