Day 4: Marketing and Agency Tools [unedited recording]

Handouts:

CTM Academy Day 4, Marketing Plan Spring 2018

Marketing & Agency Tools

Designed for users of Marketing and Contact Center Plans

We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible.

This session will cover: 

  • Call Queues
  • Smart Routing
  • Geo Routing
  • Custom Fields
  • Triggers
  • Post Call Surveys – 2 ways
  • White Labeling