Day 5: Contact Center Tools [unedited recording]

Contact Center Tools

Designed for users of Contact Center Plans

We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible.

This session will cover: 

  • FormReactor
  • Desk Mode
  • Softphone
  • Agent Call Scripts
  • The Auto Dialer
  • Call Log Optimization
  • Salesforce Integration