Get Started with CTM Academy

Get Started with CTM Academy

After months of development, we’re excited to announce our new line-up of free training classes for our customers.

We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible. Register for one or two classes as a quick skills refresh, or register for all five to become an expert in call tracking, call routing, and reporting analytics! CTM Academy is also a great way to train your new staff members on the CTM platform.

Day 1: Intro to CTM Part 1

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This class is a great introduction to the basics of our platform.

Day 2: Intro to CTM Part 2

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In this class, we’ll take a deeper dive into some of the cool features we offer.

Day 3: Attribution, Analytics & AdWords

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Our experts explain search keywords, and how they integrate with call tracking.

Day 4: Marketing & Agency Tools

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Learn core features that support marketers and agencies, including white labels, reseller tools, sub-account structures & more.

Day 5: Contact Center Tools

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Learn how CTM can double as cloud infrastructure for your busy (or remote) contact center.

 

Frequently Asked Questions

  1. Are the classes free?
    Yes! All of our new CTM Academy courses are totally free.
  2. Do you award certificates to attendees?
    Sure do – attendees will receive an official Certificate of Completion for each CTM Academy class.
  3. Will the classes be recorded?
    Yes! We plan to record every live class, and we’ll post the videos here on the blog.
  4. Will you be offering additional live courses?
    We will offer live sessions of each CTM Academy class at the beginning of each month, starting in April. New courses will be added over time, as we identify the evolving needs of our users.
  5. My question wasn’t answered here. Who can I reach out to for more information?
    You can send an email to trainingteam@calltrackingmetrics.com.

 

Looking for additional information? Don’t forget to check our Training Hub for live webinars, video tutorials, and tips from our trainers.