Day 3: Attribution, Analytics & AdWords [unedited recording]

Handouts: CTM Academy Day 3 Video links: Events in Google Analytics Setting up CTM’s integration with Google Analytics & AdWords Creating a goal in Google Analytics Understanding Attribution Attribution, Analytics & AdWords Designed for users of Business, Marketing and Contact Center Plans We know your time is valuable; that’s why each lesson is a concentrated

Day 2: Introduction to CallTrackingMetrics, Part 2 [unedited recording]

Class Handouts: CTM Academy Day 2, 2020 Working Sessions Introduction to CallTrackingMetrics, Part 2 Designed for users of Business, Marketing and Contact Center Plans We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as quickly as possible. This session will cover: Tagging Keyword Spotting 

Day 1: Introduction to CallTrackingMetrics, Part 1 [unedited recording]

Class Handouts: Number configuration Setup CTM Academy Day 1 Instapage – Day 1 CTM Academy CTM Academy Day 1 Introduction to CallTrackingMetrics, Part 1 Designed for users of Business, Marketing and Contact Center Plans We know your time is valuable; that’s why each lesson is a concentrated working session designed to get you up-to-speed as

The Auto Dialer

An auto-dialer (or automatic dialer) is a tool that can automate the rapid dialing of phone numbers. They are generally in the form of software, although auto-dialers were once a hardware solution.

What You Need to Know About Smart Routing

If you’re not using smart routing on CallTrackingMetrics, your business is missing out! Start driving efficiency for your team and improving your customer experience by directing inbound calls to the appropriate person from the start. You can route calls based on the caller’s online activity, their history with your company, their demographic information, or depending on custom fields you create in our software. The routing is highly customizable and also works well for contact center clients who have sophisticated team structures and rules they want to apply for their inbound calls.

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