Our team is looking forward to attending Customer Contact Week (CCW) in Nashville from January 28–31.
Customer Contact Week, as the name implies, is all about connecting with customers. Started in 1999 as Call Center Week, CCW is now the world’s largest customer contact event series. With that in mind, we’ll be giving attendees a first-hand look at the new omnichannel communications features within CallTrackingMetrics. Hear about our new chat translations, see our interface first hand, and hear about the biggest trends in call tracking for 2020. In the meantime, check out this case study on how Lice Clinics of America uses automated texts to connect with customers in the blink of an eye.
What to Expect at CCW 2020
Customer-centric activities, workshops, and speakers will bring together technology providers and customer experience designers. A few highlights we’ve noted on our schedules include a talk on CX Automation, a presentation on actionable analytics, and a workshop on increasing customer loyalty by solving pain points. Plus, a keynote session from Sarah Thomas, the first female NFL official, is sure to inspire.
Where to Find Us at CCW 2020
CallTrackingMetrics team members will be onsite to answer your questions and show how our platform can illuminate the blind spots in your customer journey. Stop by our booth in the showroom and let us know how we can help!
Special Offer for CCW Conference Attendees
New customers, take note: We’ll be offering $99 in account credit if you book a demo with the CallTrackingMetrics team onsite at CCW Nashville.
Hope to see you there!