CallTrackingMetrics Ranked Number 228 on 2016 Inc. 5000
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Your All In One Call Tracking Software
Call Tracking Software
Know exactly which ads are leading to phone calls. Track calls back to website visitors and down to keyword level. Great for tracking online campaigns like AdWords, PPC, organic, mobile, and social. Use for offline campaigns in print, TV, radio, etc. Designed for businesses, agencies, and advertising platforms.
learn moreContact Center Software
Intelligently route calls through queues by schedule, availability, agent skill, location, or IVR. Monitor live calls, record calls, transfer, and conference. Use our softphone to accept and place calls right from your browser. Voice analysis allows managers to categorize and react quickly to calls containing particular patterns.
learn moreReporting and Integration
Optimize your advertising budget and your call center performance to maximize return. Know exactly which campaigns are leading to calls and conversions and which agents are driving results. Integrate with all of your favorite CRMs like Salesforce, HubSpot, and Zoho. See conversions right in Google AdWords and Analytics.
learn moreReal-time Reporting Shows You What's Working and What's Not
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CallTrackingMetrics provides the only call tracking software that blends your marketing campaign and contact center performance reporting into one tool, allowing for a complete view of what's generating calls and what's happening with calls once your agents have them.
Your call data is rolled up into an array of different reports that are easy to navigate and understand. They are all exportable, filterable, and schedulable so you get the information you need when you need it.
Agent-based reports
PPC-specific reports
Referring source reports
Agency and client level reports
Usage-based reports
Keyword level reports
Geographic reporting
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Use Call Tracking for All of Your Marketing Channels
- Allocate tracking numbers to every advertising channel so that you can prioritize the campaigns that are performing.
Call Tracking for Online Channels
- Google AdWords
- Google Organic
- Social media
- Angie's List
- Yelp
- Craigslist
- Bing Organic and Paid
Call Tracking for Offline Channels
- TV commercials
- Radio ads
- Billboards
- Flyers
- Yard signs
- Banners
- Print ads
Integrations: Phone Call Data Where You Need It
You Advertise and People Call
Tracking numbers appear dynamically on your website and in all of your offline advertisements. Our call tracking software tracks each call back to the exact website visitor that made the call. This allows you to immediately know details like the ad the caller clicked on, the pages they viewed, the keywords they searched, and the URLs that referred them.
Calls are Routed and Tracked
Calls can be routed directly to a landline, mobile phone, or softphone on your browser. Leverage advanced routing options like georouting, IVR menus and call queues to ensure calls get into the right hands quickly. Calls are immediately associated to the correct advertising channel and campaign so you know which ads are working.
Calls Appear in Your Systems
Your agents can view all the detail about each call in the CRMs they are used to using. Your marketing team can view conversion data in the advertising platforms and website analytics systems they are used to using.
Our Clients & Affiliates
- Tracking millions of calls every month for 30,000 clients around the world.
Made a huge impact on my business
CallTrackingMetrics has made a huge impact on my business. The Software is easy to navigate; and able to accomplish everything I need to be successful. More importantly; they have been a tremendous help assisting me with technical issues and customer service. Always pleasant , always available! They have resolved every challenge I've thrown their way. As a new company in the Media arena, I could not have chosen a better company to align my self with.
By far the best value call tracking software provider
CallTrackingMetrics are by far the best value call tracking software provider I have ever come across. So many features that I am yet to harness but my favourite by far is the out-of-the-box Google Analytics integration which is so simple to implement yet provides me with amazingly powerful insights to optimise my client's Search Engine Marketing efforts. Their ongoing technical and after-sales support has been superb. Keep up the great work!
5/5 all the way!
After trying two other Call Tracking systems, I found CallTrackingMetrics.....thank God! They continually improve the system and have very competitive rates. one extra plus that they don't have contracts that bind you. Support is awesome. I have been working with them for over 1.5 years now and they have always answered my questions within minutes or hours. Their integration with Google Analytics has helped me prove and improve my results for my clients. 5/5 all the way!
A deep understanding of what businesses are looking for
I've been hundreds of hours working with Call Tracking Metrics and other phone tracking services. CTM has a deep understanding of what businesses are looking for and seems to be one step ahead of the curve. The owners have built a responsive support team and are extremely hands on with business development.
This one needs to be shouted about
Having used various call tracking solutions (mostly inherited as clients came to me for marketing consults) I have crawled up the learning curves for several alternatives. The stunning thing about CTM is you are continuously left thinking "Is that it?.... No really - is that all I have to do?" Set up your numbers and there is a single line of code you have to add to your pages. And we add it through Google Tag Manager. It's a single set up and it works across the entire site in seconds. Integration with Google Analytics is as simple as selecting your profile in a drop down. and the event tracking is already configured. It does everything we've ever thought of, and then a bunch of things we never would have thought of. I rarely review, let alone rave about services, but this one needs to be shouted about. Don't believe me? Call their help line - the guys are awesome.
Putting the World at Your Fingertips
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- Local and toll free tracking numbers available in 71 countries.
- Offering premium local and toll free vanity numbers.
- Use the browser-based softphone, landline, or mobile phones to accept and receive calls.
- Leverage georouting and IVRs to route calls based on caller location.