Know exactly which ads are leading to phone calls. Track calls back to website visitors and down to keyword level. Great for tracking online campaigns like AdWords, PPC, organic, mobile, and social. Use for offline campaigns in print, TV, radio, etc. Designed for businesses, agencies, and advertising platforms.learn more
Intelligently route calls through queues by schedule, availability, agent skill, location, or IVR. Monitor live calls, record calls, transfer, and conference. Use our softphone to accept and place calls right from your browser. Voice analysis allows managers to categorize and react quickly to calls containing particular patterns.learn more
Optimize your advertising budget and your call center performance to maximize return. Know exactly which campaigns are leading to calls and conversions and which agents are driving results. Integrate with all of your favorite CRMs like Salesforce, HubSpot, and Zoho. See conversions right in Google AdWords and Analytics.learn more
CallTrackingMetrics provides the only call tracking software that blends your marketing campaign and contact center performance reporting into one tool, allowing for a complete view of what's generating calls and what's happening with calls once your agents have them.
Your call data is rolled up into an array of different reports that are easy to navigate and understand. They are all exportable, filterable, and scheduleable so you get the information you need when you need it.
Tracking numbers appear dynamically on your website and in all of your offline advertisements. Our call tracking software tracks each call back to the exact website visitor that made the call. This allows you to immediately know details like the ad the caller clicked on, the pages they viewed, the keywords they searched, and the URLs that referred them.
Calls can be routed directly to a landline, mobile phone, or softphone on your browser. Leverage advanced routing options like georouting, IVR menus and call queues to ensure calls get into the right hands quickly. Calls are immediately associated to the correct advertising channel and campaign so you know which ads are working.
Your agents can view all the detail about each call in the CRMs they are used to using. Your marketing team can view conversion data in the advertising platforms and website analytics systems they are used to using.
We are a marketing agency and have used about a half a dozen different call tracking platforms over the years. We like Call Tracking Metrics the best because it always works (we've had technical issues with other providers), the reports/dashboard are laid out very intuitively, the amount of data and detail available is tremendous, it integrates seamlessly with many other platforms we use including Analytics, Optimizely and Adwords and the customer support is responsive and helpful.
I like how detailed yet simple to navigate the reporting is. I've never had an issue with calls not connecting or calls not recording. Everything has always worked perfectly and I am able to rely on Call Tracking Metrics to show results to my clients. We setup online marketing systems for our clients. Before working with us, most clients suffer from having no online visibility and no system in place that would bring in consistent quality leads on a month to month basis. The benefits of using Call Tracking Metrics allows them to see the results we generate from our marketing systems.
The ability to quickly add tracking numbers is great but you know the best part about CallTrackingMetrics is the ability to bill customers independently and allow them into only their numbers to review calls and see stats. Connecting these metrics with Google Analytics is also great so we can check out the success of our calls on one dashboard as well. All around these guys are top notch...great customer service...quick responses and just a great and pleasant system to work in.
Call Tracking Metrics features a super intuitive and easy to use interface, that makes it quick and painless to add new lines to an existing phone system. The call log is excellent at tracking the particulars of each inbound call as well as provides an easy way to oversee how many calls are being made or answered by your team. We needed a solution to help us create new short-term phone numbers to use on conventional marketing campaigns that would allow us to track the number of leads received from each advertising campaign. The call log and easily expandable capacity makes this suuuper easy to do.