Conversation Intelligence

Using Data to Build Better Businesses

Connecting the Customer Journey Across Sales,
Marketing and Support Teams

Gain full visibility into customer conversations, so that you can use that data to make intelligent business decisions.

Track the customer journey

Own Your Conversations

Real-Time Reporting

Analyze customer conversations & use that intelligence to inform business decisions

Call Reports

Understand exactly what is driving phone calls

Live Agent

Call center agent performance reports

ROI Reports

Optimize your marketing ROI and streamline workflow

Agency Level

Agency performance reports by client

Integrate With Popular Tools You Already Use Every Day

Send data to top analytics software, business tools & marketing platforms

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Global Connectivity

  • Local and toll-free tracking numbers available in 80 countries
  • Offering premium local and toll-free vanity phone numbers
  • Ability to send and receive text messages through tracking numbers
  • Use GeoContact℠ to dynamically display phone numbers local to your visitor
  • Use the browser-based softphone, landline, or mobile phones to accept and receive calls
  • Leverage GeoRouting and IVRs to route calls based on caller location

Customer Success

Tracking millions of calls every month for more than 30,000 clients worldwide

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Learn how CallTrackingMetrics is helping businesses track, manage and automate calls.

Katy Hunter

Sr. Director of Bing Ads Product Marketing

“CallTrackingMetrics is an important Bing Ads partner and one of the first call providers to leverage our new Offline Conversion Import APIs to track call conversions across our shared clients. This is a great new offering for the many advertisers who rely on telesales channels to connect with new and existing customers, and grow their business. With CallTrackingMetrics, customers can now connect their call conversion data back into their Bing Ads campaigns for better performance insights and campaign optimizations.”

Additional Resources