Know which ads are working, which agents are performing, and make the most of every call.Get Started
Know exactly which ads are leading to phone calls. Track calls back to website visitors and down to keyword level. Great for tracking online campaigns like AdWords, PPC, organic, mobile, and social. Use for offline campaigns in print, TV, radio, etc. Designed for businesses, agencies, and advertising platforms.learn more
Intelligently route calls through queues by schedule, availability, agent skill, location, or IVR. Monitor live calls, record calls, transfer, and conference. Use our softphone to accept and place calls right from your browser. Voice analysis allows managers to categorize and react quickly to calls containing particular patterns.learn more
Optimize your advertising budget and your call center performance to maximize return. Know exactly which campaigns are leading to calls and conversions and which agents are driving results. Integrate with all of your favorite CRMs like Salesforce, HubSpot, and Zoho. See conversions right in Google AdWords and Analytics.learn more
CallTrackingMetrics provides the only call tracking software that blends your marketing campaign and contact center performance reporting into one tool, allowing for a complete view of what's generating calls and what's happening with calls once your agents have them.
Your call data is rolled up into an array of different reports that are easy to navigate and understand. They are all exportable, filterable, and scheduleable so you get the information you need when you need it.
Tracking numbers appear dynamically on your website and in all of your offline advertisements. Our call tracking software tracks each call back to the exact website visitor that made the call. This allows you to immediately know details like the ad the caller clicked on, the pages they viewed, the keywords they searched, and the URLs that referred them.
Calls can be routed directly to a landline, mobile phone, or softphone on your browser. Leverage advanced routing options like georouting, IVR menus and call queues to ensure calls get into the right hands quickly. Calls are immediately associated to the correct advertising channel and campaign so you know which ads are working.
Your agents can view all the detail about each call in the CRMs they are used to using. Your marketing team can view conversion data in the advertising platforms and website analytics systems they are used to using.