Roadmap Webinar Highlights: Preview What’s Next for CallTrackingMetrics
Explore our recap of what we covered in our 2018 roadmap webinar, including a preview of what developments are slated for next year.
Blog
Stay informed about CallTrackingMetrics and the latest news from the call tracking industry.
CTM Weekly Digest: December 7, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of December 7, 2018.
Surviving the Holidays: Ecommerce Edition
Whether researching the latest tech gadget, booking reservations for a company outing, or hunting for that specific toy on your child’s list, the buying experiences we face during the holidays increase in both ...
CallTrackingMetrics Introduces Enhanced Onboarding and Billing Plans for Customers
The introduction of the Fast Track and Switch ‘n Save programs, along with an annual pre-pay option, signify the next step in CTM’s commitment to providing premium, unmatched service to their customer base.
CTM Weekly Digest: November 30, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of November 30th, 2018.
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to ...
How We Gamify the CTM API to Increase Team Productivity
While we’re here at the office together, we try to make it as positive and enjoyable as possible.
CTM Weekly Digest: November 9, 2018
The following updates should be rolling out next week: New interface for call log payments: The next time you take a secure payment over the phone via our call log, you’ll notice a clean ...
Six ways to curb spam calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking up automated calls from computer programs – known as robocalls – on a ...
10 Ways to Save Money & Increase Value with CTM
Optimizing your budget isn’t just about reducing expenditures - it can also mean finding more value in the tools you’re already using.
CTM Weekly Digest: November 2, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of November 2nd, 2018.