GDPR: How CallTrackingMetrics Can Help
The General Data Protection Regulation (the GDPR) which goes into effect on May 25, 2018. The GDPR is very broad in scope and can apply to businesses both in and outside of the EU.
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Stay informed about CallTrackingMetrics and the latest news from the call tracking industry.
Information Regulation and Call Intelligence: A Quick Guide to Staying Compliant in the Post-GDPR Era
The General Data Protection Regulation (GDPR) is set to take effect on May 25 of this year. What does it mean for you? Well, anyone doing business with citizens of EU countries will ...
Ask an Expert: What does the porting process look like?
One topic that we get a fair amount of questions about on a consistent basis is porting numbers, bringing already-in-use phone numbers into the CallTrackingMetrics system.
CallTrackingMetrics Adds New Director of Customer Success and Resources to Support Growing Client Base
CallTrackingMetrics announces two major milestones in their effort to provide best-in-class customer experiences to their expanding customer base SEVERNA PARK (PRWEB) APRIL 11, 2018 CallTrackingMetrics, a leading provider of call tracking and management software, announces ...
Ask an Expert: Goodbye traditional phone systems, hello Softphone?
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
The Votes Are In: We’re a Leader!
Thanks to your reviews, we've been voted as a leader in Inbound Call Tracking on G2 Crowd, the world's leading business solution review platform.
Ask an Expert: Is the new Contact Center Plan truly a disruptive software?
Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.
Ask an Expert: Does Call Tracking & Dynamic Number Insertion Negatively Impact SEO?
Overall, using call tracking software should have little impact on the overall SEO of a website and online business presence.
CallTrackingMetrics lowered our client’s acquisition costs by 600%
Since there is no long term commitment, with the right setup, we're confident that any client would see the value of CallTrackingMetrics within two weeks. Not only will they most likely lower their ...
All About the GDPR
While deregulation has been a stateside trend over the past decade, the 28 members of the European Union are gearing up for a massive increase in regulations around data privacy in the form ...
The New Agency Dashboard: A Manager’s Home Base
Now, the live reporting screen can be toggled into Manager Mode. What's that? It's a condensed format that displays the activity of your group of agents in the top half of the screen, ...
It Just Got Easier to Manage Live Calls
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to ...