Online forms: the most under-rated CX tool
You can even set up an automatic, personalized message to be sent within a set interval of the form submission, like “Thanks for subscribing, Karen!” two minutes after she clicks “Submit”. If you’re ...
Blog
Stay informed about CallTrackingMetrics and the latest news from the call tracking industry.
CTM Weekly Digest: October 19, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of October 12th, 2018.
From Funnel to Flywheel: Aligning Sales, Marketing, and Service
If you’re like most marketers, you could name the basic parts of the sales funnel in your sleep: Awareness, Interest, Evaluation, Decision, and Purchase. Of course, businesses have tweaked the model over the ...
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing ...
CTM Weekly Digest: October 12, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of October 12th, 2018.
Own the Conversation
Making the Switch to a Cloud-Based Contact Center Solution
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.
CTM Weekly Digest: October 5, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of October 5th, 2018.
Announcing Updates to our Salesforce Integration
This update to our Salesforce integration means you’ll have more control over what information is mapped to Salesforce, and when.
We Care About Your Experience
We’re honored that you have chosen our platform to power your conversations. When it comes to your experience with us, we’re listening. In September, we sent an email to our users in administrative roles, ...
CallTrackingMetrics Supports the Maryland Food Bank
We were so grateful for the opportunity to give back to such a great organization, which does so much for the vulnerable communities of our state.
CTM Weekly Digest: September 28, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of September 28th, 2018.