CTM Weekly Digest: July 20, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of July 19, 2018.
Blog
Stay informed about CallTrackingMetrics and the latest news from the call tracking industry.
We’ve Got Another Exciting Update: Keywords Can Do Just About Anything!
You’re probably familiar with triggers, our super-powerful tool that can automate just about any action – or set of actions – that you could take inside of our platform. A trigger, for example, ...
Smart Routing Just Got Smarter: Introducing Date-Specific Scheduling
Date-specific routing doesn’t have to be set up immediately preceding the holiday and then removed directly afterwards. In fact, this type of specific scheduling can be built out far in advance and left ...
Ask an Expert: How would an agency bill their clients for call tracking?
Marketing agencies who sell call tracking to their clients are often looking for a simple, automated way to bill for that usage. Engineer Matt Horstmann reveals the secrets behind "set it and forget ...
CTM Weekly Digest: July 13, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of July 6, 2018.
Ask an Expert: Does a good call tracking software need custom fields?
Custom fields are definitely an important component of our call tracking software, as they allow our platform to be truly customizable.
Send Appointment Reminders with CallTrackingMetrics
Triggers, combined with the custom fields you build into your CTM account, can now be used to send automated appointment reminders to your contacts.
Using Slack? Let’s Connect!
Your CTM integration will be visible inside the Slack app, with updates that will keep you aware of your team's activities and progress.
CTM Weekly Digest: July 6, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of July 6, 2018.
CallTrackingMetrics Named in Forrester’s Overview of AI-Fueled Speech Analytics Solutions
CallTrackingMetrics has grown significantly in their share of the AI-fueled speech analytics market, nearly doubling their customers year over year since 2012.
Ask an Expert: Are contact center tools like barge and drop call useful?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We ...
CTM Weekly Digest: June 29, 2018
We're constantly working to improve our product. Find out what's new in the CallTrackingMetrics platform as of June 29, 2018.