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CTM Blog

Sales & Service
Team Performance, Communications

11 Phrases to Calm Down an Angry Customer

With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
by CallTrackingMetrics
Team Performance
5 Best Features for Improving Call Center Agent Performance
Ensure that your call center is focusing on the set of tools best able to boost performance and keep your calls running smoothly. Check out this list of the five best software features you can adopt for better agent performance.
by CallTrackingMetrics
Team Performance, Guides
The Secret to Scoring for Sales and Marketing Success
Explore how and why lead and conversion scoring can make an impact across your organization, for any team and role.
by Chris Todd
Team Performance
5 Tips to Overcome the Challenges of Virtual Communication
If you feel like your virtual meetings could do with some improvements, here are some ideas to start with.
by CallTrackingMetrics
Team Performance
Tips and Tools to Increase Your Team’s Productivity in 2021
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
by CallTrackingMetrics
Team Performance, Lead Management, Guides
The Ultimate Guide to Driving Success in Your Contact Center
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
by Chris Todd
Team Performance
How to Address Common Issues with Remote Support
For instance, how to make sure your home network can support the call volume you’re anticipating.
by CallTrackingMetrics
Team Performance
Strategies to Set Your Newly Remote Sales Team Up for Success
From how to approach conversations with prospects, to tools you can use to manage performance even remotely.
by CallTrackingMetrics
Team Performance
6 Easy Strategies to Boost Employee Engagement During COVID-19
Combat any isolation employees may feel while working from home.
by Holly Mallos
Team Performance
Our Team’s Must Haves for Working from Home
Let's talk about what's helped our team stay sane and productive while practicing social distancing.
by CallTrackingMetrics