CallTrackingMetrics provides a number of options to keep data secure by encrypting its entire call tracking platform using Transport Layer Security (TLS). Data can be at risk even while at rest, and security demands that stored data be encrypted as well. CTM's platform uses encrypted volumes to safely store recordings, transcriptions, log files, and other call data.
Any time call recordings are accessed or modified, that event is logged in the CallTrackingMetrics platform by user, IP address, and timestamp. Each user's unique login credentials associate them directly to their activity within accounts. Every call recording playback is logged so that administrators know when a call has been reviewed.
Customize notifications so that certain fields containing sensitive information can be removed to prevent the distribution of this information. In addition, URLs linking to audio recordings inside notifications can have multiple layers of security so that only specific people with designated logins and secondary PINs can listen to calls.
Individuals have their own login to access the platform, and all of CTM's plans allow for an unlimited number of users and a variety of access levels. Additional layers of protection such as two-factor authentication and automatic timeouts can be enabled. Additionally, adminstrators can also restrict which call data fields each user group can see, ensuring that sensitive data is only accessed when necessary.
To maintain compliance, CTM uses dedicated servers to protect sensitive information. Dedicated servers are exclusive to CallTrackingMetrics and not shared with outside companies, eliminating the risk of sensitive data being distributed to unauthorized sources.
If a spam caller is detected, you can select from a range of options to block or manage those calls internally. CTM also continuously reports suspicious patterns to carriers to prevent these dialers from getting through.
FormReactor® gives you the ability to add consent language and check boxes into your forms and track that consent or opt-in with each online form submission.You can also trigger workflows based on a form field disposition or other activity indicator that places the contact (phone number) on an account wide "do not text" and/or "do not call" list.
CTM provides the ability to either manually or automatically redact any personally identifiable information from call, text, and form records. Secure call transcriptions allow the system to detect when credit card information, social security information, or phone numbers are spoken during a call, tag the call appropriately, and redact that information from your call transcriptions and associated call recording.