Answers to common questions about CallTrackingMetrics to help make your choice to sign up an easy one.
Pricing & Cost FAQs
How much does CallTrackingMetrics cost?
We offer three tiers of subscription pricing, with annual pricing starting at $36, $99, and $274. The subscription fee is the base rate to gain access to the software and the features available on each plan. The total cost to customers includes “usage” based on minutes of conversations and numbers purchased. Because of the variable cost, it’s best to look at examples to estimate how much you might spend each month. Here is what a few scenarios might look like using local numbers:
Are phone numbers and minutes included with the plans?
Unlike some other call tracking solutions, our plans do not come with any included numbers or minutes. CallTrackingMetrics gives you the freedom to purchase only the numbers you need and are billed only for the minutes you’ve used. This approach puts you in control of your budget and allows a more efficient solution that saves our customers money every day.
How much does call recording cost?
Call recording is included for free on all plans and is one of the core functions of our software. For advanced call recording features such as encryption, there is an additional charge starting at $0.003 per minute.
Do you offer any discounts or promotions?
Both new and existing customers can save money with CTM in a variety of ways. We always waive the first month’s subscription fee so you can get up and running without upfront costs. We also help you save with price breaks for annual commitments and prepaid accounts. Check out our current promotions or talk to your account executive for even more ways to save.
How will I be billed?
A credit card is used to fund available balances for ongoing usage fees, number purchases, and premium add-on features. You decide on a balance and when the balance falls below the amount you set, we charge your credit card to refill your available balance and ensure no service disruptions. For example, if you set your minimum balance to $10 when your account gets to this amount it will automatically recharge to your initial balance of $50.
Are credit cards the only accepted payment method?
Most of our customers prefer to fund their accounts with a credit card. However, we also offer invoicing and bank transfers for accounts meeting specified criteria. Sales and finance team members can provide additional information on account eligibility and terms.
How does billing work for marketing agencies and their clients?
Agency accounts are charged following the same method described in the ‘How will I be billed?’ section above. However, for agencies’ clients (sub-accounts) we provide options to bill each sub-account directly or through the agency account. We also offer customizable options for price markups and payment management through our Stripe integration.
Are we under any type of contract?
We offer our customers flexibility with month-to-month engagements and no contracts. However, we also offer annual commitments at a discounted rate for those customers interested in a contract.