New Insights with Conversation Analytics
Eliminate the guesswork and uncover what your customers really want
Automated and Intelligent
Gain Valuable Consumer Insights Without Lifting a Finger
Leverage our AI-powered toolkit to effortlessly connect the dots in your customer journey. Amplify your team’s ability to engage in meaningful customer conversations and set your teams up to close more business. Our built-in AI tools push your insights further to automatically detect patterns, score leads, and discover coaching opportunities.
What is Conversation Intelligence?
It’s the process of analyzing spoken words to identify patterns, signals, and actionable insights for marketing and sales teams.
Transcriptions and Call Recordings
Fir st-party data with Endless Opportunities
With call recordings and transcriptions, you can go back and learn from customer interactions at any time. And with dual channel recording, you can easily review only the side of the conversation that matters to your analysis.
Automatically Identify the Core Context of Your Conversations
Build strategies and AI-driven workflows around spoken words and phrases, pulled directly from transcriptions. Apply accurate sentiment analysis to calls, identify your ideal audience faster, and weed out low-quality conversations without wasting resources.
Add a Measure of Quality to Your Leads
Scoring your leads gives you a chance to complete your closed-loop attribution. The scores from your sales team inform the decisions made by marketing–no longer relying on the quantity of leads alone to optimize campaigns.
Give Your Team the Best Opportunity to Succeed, Learn, and Grow
Dynamic scripts and pre-call data set you up for success. But, having live listening tools gives you somewhere to turn when the need for extra help arises. Have a manager feed you answers, or even take over a call.
Take the First Step to Truly
U nderstanding Your Ideal Customer
Explore our conversation analytics features.