Choose Any Plan
$0 for the First Month.

Get closed-loop attribution on all of your marketing efforts, and treat yourself to premium integrations and lead management tools.

Yearly
up to two months free!
Monthly

Performance

Attribution essentials to measure the impact of your marketing efforts

$39 $36

USD/mo billed monthly + USD/mo billed yearly + usage

  • Attribute calls and texts to their source
  • Standard call recording, forwarding, and IVR routing
  • Manage inbound and outbound text campaigns
  • Integrations with Google and Microsoft
  • Live phone, email, and chat support
Best for full-funnel marketers

Growth

Advanced conversation intelligence and automation to put actionable data in your hands

$119 $99

USD/mo billed monthly + USD/mo billed yearly + usage

  • + Performance Features &
  • Agency-friendly structure with unlimited sub-accounts
  • FormReactor® to track unlimited web forms
  • Premium marketing integrations including Google Ads, GA4, and HubSpot
  • Automate conversation analytics, lead scoring, and tagging
  • Enhanced security and HIPAA/GDPR compliance
  • Triggers to automate lead workflows & analyses
  • Customizable Smart Routing & queues

Connect

A full-suite designed to bring teams together to better serve your customer

$329 $274

USD/mo billed monthly + USD/mo billed yearly + usage

  • + Growth Features &
  • Includes five chat licenses for seamless communications and coaching
  • Premium sales and experience integrations including Salesforce and Zendesk
  • Advanced customizations for softphone, role-based settings, and workflows
  • Real-time dashboards & coaching to maximize performance
  • Smart dialer technology to proactively reach out to customers
  • Single sign-on (SSO) user authentication

Enterprise

Customize your plan with enterprise-grade features that scale with you

Custom

  • + Connect Features &
  • Account strategy and implementation support with our Professional Services teams
  • Partner with lead engineers to customize the platform to your business rules
  • Personalized training packages to increase product adoption across your organization
  • Dedicated account management team and expedited response times
Additional documentation may be required to obtain phone numbers outside of the U.S.

Performance

Select Plan

Growth

Select Plan

Connect

Select Plan

Pricing

Monthly Fee
$39/mo
(billed monthly)
$119/mo
(billed monthly)
$329/mo
(billed monthly)
Monthly Fee w/ Annual Pre-Pay Option
$36/mo
(billed yearly)
$99/mo
(billed yearly)
$274/mo
(billed yearly)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS) – Inbound
Text Messages (SMS) – Outbound
Text Messages (MMS)
Live Chat
$19/user/mo
$15 /user /mo
Includes 5 licenses add’l $15/user/mo

Product Support

Phone, email, and chat support
Support Hub help docs & virtual training
Standard onboarding

Additional Support Options

Premier Help Desk
additional fee additional fee additional fee
Customized onboarding & training
additional fee additional fee

Administration

Unlimited Users
API access
iPhone App
Android App
Version History
7 days 300 days 300 days
Restore Deleted Objects
4 Days 14 Days 14 Days
Client Signup Pages
Client Price Mark Ups
Agency account structures
User access levels & controls
SAML (Identity Provider)

Call Tracking/Marketing Attribution

Local & toll-free tracking numbers in 80 countries
Record calls
Port numbers (US/Canada only)
Track online & offline advertising channels
Dynamic Number Insertion on website
Calls matched to website visitor and ad click
Click-to-call ads and ad extensions
Play whispers to callers and receiving agents
GeoContact®

Contact Center/Call Management

Forward calls to landline, mobile, or softphone
Integrated softphone
Route calls by schedule
Route calls by IVR menus
Score, convert, and tag calls
Virtual voicemail boxes
Transfer calls
Smart routing
Geographic routing
Weight-based Routing
Routing tables
Call queues
Custom fields
Automated triggers (text or calls)
Post call agent surveys
Estimated wait time announcements
Contact lists
Agent call scripts
Hold patterns (music, voiceover, etc.)
Conference calls
Smart Dialer
Custom Softphone and Actions
Desk mode
Barge & end-call options
Teams
Lambda functions
Reminder notifications
Directory Dialing
Divisions

Text Messaging & Forms

Send and receive text messages
Scheduled text messaging
Bulk text messaging campaigns
Obscenity detection for SMS
FormReactor form tracking
Short codes for SMS

Live Chat (Priced per License)

HIPAA Compliant
File sharing
Schedule & queue routing
Call & chat load balancing
Configure missed chat rules
View session data
Customize chat widget colors & placement
Internal chat for agents and teams
Translations

Security Features

Two-factor authentication
Automatic redaction of personal data
HIPAA Compliance
GDPR Compliance
CCPA Compliance
PCI Compliance
PIPEDA Compliance

Enhancements

Live listen to calls
$0.00625 per minute $0.0036 per minute $0.0032 per minute
Caller Insights premium caller ID
$0.2 per caller $0.116 per caller $0.1044 per caller
Spam Detective
$0.02 per caller $0.01 per caller $0.009 per caller
Transcriptions view fees by country
$0.03 per minute $0.025 per minute $0.02 per minute
Enable Redaction (for transcriptions)
$0.01 per minute $0.01 per minute $0.01 per minute
Enable PCI Detection (for transcriptions)
$0.01 per minute $0.01 per minute $0.01 per minute
Enable SSN Detection (for transcriptions)
$0.01 per minute $0.01 per minute $0.01 per minute
Enable Number Detection (for transcriptions)
$0.01 per minute $0.01 per minute $0.01 per minute
Encrypted call recordings
$0.01 per minute $0.005 per minute $0.003 per minute
Dual channel recordings
$0.01 per minute $0.005 per minute $0.003 per minute
Online fax
$0.12 per page $0.09 per page $0.07 per page
Full White Label
$65 per month $65 per month
High Volume Concurrent Calls (CPS)
Contact Sales Contact Sales
Image obscenity detection for MMS
$0.03 per message $0.02 per message

Reporting

View advertising source for calls
View website visitor data for calls
Activity reports
ROI reports
Call notifications
Tracking source accuracy reports
Usage reports
Custom fields reports
Agency & sub-account reports
Live call center agent dashboard

Integrations

AMP
Google Analytics
Google Data Studio
Kissmetrics
Microsoft Advertising
Optimizely
Wix
WordPress
Zapier
AB Tasty
Acquisio
Bizible
CAKE
Contact Form 7 (requires FormReactor)
Drift
Facebook
Facebook Messenger
Gong
Google Ads Direct Connect
Google Ads Lead Forms
Google Marketing Platform
Gravity Forms (requires FormReactor)
Hubspot
Kenshoo
Magento (Adobe Commerce)
MailChimp
Marin
Marketo
Maxymiser
Pipedrive
Unbounce
Sendgrid
Shopify
Snapchat Ads
Stripe
Symplify
VWO
Zoho CRM
Zoom
Salesforce
Salesforce Desk
Microsoft Dynamics 365
Zendesk

$39

 USD/mo

billed monthly + usage

Select Plan Learn more
Talk to sales about our Enterprise plan pricing.

$119

 USD/mo

billed monthly + usage

Select Plan Learn more

$329

 USD/mo

billed monthly + usage

Select Plan Learn more

Pricing

Monthly Fee $39/mo
(billed monthly)
$119/mo
(billed monthly)
$329/mo
(billed monthly)
Monthly Fee w/ Annual Pre-Pay Option $36/mo
(billed yearly)
$99/mo
(billed yearly)
$274/mo
(billed yearly)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS) – Inbound
Text Messages (SMS) – Outbound
Text Messages (MMS)
Live Chat $19/user/mo $15/user/mo
 

What Our Customers Are Saying One set of quotation marks.

John Thornton, CEO, Black Propeller

“Adding CallTrackingMetrics to our toolkit has not only transformed our business, but we’ve also enjoyed an overall increase in ROI. In fact, since we began utilizing CallTrackingMetrics in 2014, our customer retention has risen by 70 percent.” Read the Case Study

Vanessa Rodriguez, Crystal Cruises

“The professional services team was exceptional in activating our partnership very quickly. The process of setting up dynamic numbers insertion and transferring our phone numbers was seamless. We didn’t lose a single call throughout the process, and I always felt I had the support I needed if I had any questions.”

Jason Collar, Viking Pest Control

“The professional services team took care of confirming my set-up was accurate and helped build my account. I would absolutely recommend professional services to a colleague. For anyone with hesitations about working with professional services, set them aside. It’s absolutely worth the investment.”

Industry-leading Support Services from Product Experts

No matter which plan you choose, our help desk and professional services are here to guide you. From basic setup to more complex configurations and troubleshooting, our expert teams can be involved as much or as little as you want.

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Complimentary Onboarding

Get your initial questions answered, needs assessed, and a customized utilization plan developed, included free for Growth and Connect plans.

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Included Support

All customers have access to real people, ready to help. Live support is available by phone, email, ticketing system, or chat.

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Knowledge Base

Level up your strategy with 24-hour self-service access to on-demand training videos, our interactive Launchpad Training Hub, and comprehensive documentation.

Building Your Strategic Approach

Start your CallTrackingMetrics with a solid foundation or give your account a boost. Whether you’re on a tight timeline or have a complex integration setup, our paid professional services team does the heavy lifting for you.

Answering Your Frequently Asked Questions

A lot goes into the decision to select new software, and we want to give you the resources to make it an easy one. We compiled answers to common questions about pricing, billing, account features, and more.

Call Tracking without Borders

Unlock actionable conversation analytics for your national and international operations and get the phone numbers you need, where you need them. View country specific pricing and verify regional availability for more than 80 countries.

Still Not Sure Which Plan is Right for You?

Discover the CTM difference with a guided, personalized product tour.