The CallTrackingMetrics Agent App

We’ve designed our mobile app for your mobile workforce.

Escape the Desk

Answer calls, texts, and chats directly from your mobile device

Stay in the Loop

Receive push notifications for incoming live chats

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Add Your Own Spin

Take notes or read from a script while on a live call

Built for Both Inbound and Outbound Performance

From small teams fielding the occasional prospect call to large call centers with complex queues and outbound campaigns, the CallTrackingMetrics Agent App is designed to make conversations easier away from the office.

hand holding a mobile phone with voice analysis represented

Access to All the Conversation Intelligence Tools You Need

The CallTrackingMetrics Agent App empowers agents to make the most out of every conversation through added real-time context and valuable insights

  • View caller data, down to the call’s source and keyword
  • Add notes and tags to conversations
  • Review recorded calls to improve performance and follow up