The CallTrackingMetrics Agent App

We’ve designed our mobile app for your mobile workforce.

Built for both inbound and outbound performance

From small teams fielding the occasional prospect call to large call centers with complex queues and outbound campaigns, the CallTrackingMetrics Agent App is designed to make conversations easier away from the office.

  • Answer calls, texts, and chats directly from your mobile device
  • Receive push notifications for incoming live chats
  • Take notes or read from a script while on a live call

Access to all the conversation intelligence tools you need

The CallTrackingMetrics Agent App empowers agents to make the most out of every conversation through added real-time context and valuable insights.

  • View caller data, down to the call’s source and keyword
  • Add notes and tags to conversations
  • Review recorded calls to improve performance and follow up

Want even more features? Check out our legacy CallTrackingMetrics Call App to access full dashboard functionality from CTM.

Download and Start Using Today

Empower your teams to provide outstanding customer service from anywhere with the CallTrackingMetrics mobile app.

Not yet a CallTrackingMetrics Customer?

Explore the benefits of a full-suite of call tracking and contact center features through a CallTrackingMetrics demo.