Discover what it’s like to be part of our award-winning team.
At CallTrackingMetrics, we believe our team is at our best when all of us, as individuals, are set up to succeed. We care about our employees’ personal and professional development and take employee feedback to heart. Each quarter, we evaluate employee satisfaction through an anonymous NPS survey. The results are shared with the team as well as the measurable actions we’re taking to continue to grow and make CTM a great place to work.
Our values are more than just words on a wall. Our performance reviews are driven by how employees are measuring against these values, and we hire for people who demonstrate their commitment to the following:
Our desire to produce important work runs deep – that’s what motivates us to deliver great results with a great attitude.
We have a 100% commitment to continuous improvement. We are nimble, thrive on change, and challenge assumptions.
We are united with our customers in the drive to solve problems. We use and push forward our software because we are a customer.
We are generous with our time and knowledge and practice supportive communication with our customers and our team.
We regularly celebrate our employees who demonstrate outstanding achievement in these areas based on peer nominations. Winners get recognition during team meetings and a reward, such as a free PTO day or happy hour for their team.
We regularly evaluate compensation to ensure that every employee is paid a salary that reflects local market rates. In addition, all employees are eligible for quarterly bonuses with the potential to earn up to 15% of their salary.
We cover 100% of the medical, dental, and Rx plan premiums for employees with generous coverage for family members. Additional benefits including Short-Term Disability, Basic Life Insurance, legal and counseling services, as well as will-preparation services are also 100% employer paid. Vision and Long-term disability are available at minimal costs.
Employees are eligible for up to 4 weeks of paid parental leave to spend time with their new addition. Employees are also eligible for up to 12 weeks of leave per year to focus on their health or the health of a loved one.
Employees can accrue up to 30 days of PTO per year, depending on tenure, in addition to our 8 paid holidays. We also offer 16 hours of VTO (Volunteer Time Off).
We match up to 4% of 401k contributions on a per pay basis.
Whether you’re interested in working from home or flexing your hours, we’re open to finding the right arrangement that meets your needs.
We’ll set you up with the best equipment, software, and computer accessories, in addition to providing unlimited snacks, coffee, and plenty of bubly™ (our team’s personal favorite).
At CTM, we're always thinking of new ways to lend a hand or donate to those less fortunate. That's why we work as a team to select and sponsor organizations throughout the year and offer 16 hours of VTO (Volunteer Time Off) for you to spend time giving back to your community. We also match donations for causes and charities you care about the most.
How we accomplish this:
Our structured mentorship program was developed to empower our team members and help create our future leaders. Each year, interested employees are paired with a mentor to develop a personalized journey that addresses desired areas of development. Mentoring relationships are a shared opportunity for both the mentor and mentee to learn and grow.
“The most enriching part of the mentorship program is the opportunity to connect with people from different parts of the company and different backgrounds. I was challenged not only professionally but set personal goals too, which the program helped me see through.”
“Having weekly conversations with my mentor made me a stronger worker and better person. Throughout our conversations, we were able to discuss my goals in a setting that was comfortable for me, and come up with a game plan to achieve them. I really appreciated having someone I could go to to discuss these matters; that alone made the experience extremely valuable.”
“The mentor program afforded me the opportunity to see things from a director’s perspective. I requested to be paired with a female mentor, and am so glad I did because I needed to know what a leader looked like as a woman. I learned how to keep driving towards my goals, no matter the obstacles put before me, and discovered what my unique strengths were and how to apply them.”
Our relationships with each other are part of what makes our company unique. We enjoy closing our laptops for a bit to enjoy happy hour, bowling night, book club, or potlucks together to celebrate holidays ranging from Thanksgiving to Pi Day (or as we like to call it, Pie Day). Check out our Facebook and Instagram to see more highlights from our team gatherings!
Enough about us… now let’s hear about you and where you’d like to grow in your career next.
Don’t see a position that you are interested in right now? Check back often as our fast-paced growth is allowing us to consistently expand our team!