Our Culture

Discover what it’s like to be part of our award-winning team.

Achieve More Together

Join a team committed to your growth—both personally and professionally

At CallTrackingMetrics, we believe our team is at our best when all of us, as individuals, are set up to succeed. We care about our employees’ personal and professional development and take employee feedback to heart. Each quarter, we evaluate employee satisfaction through an anonymous NPS survey. The results are shared with the team as well as the measurable actions we’re taking to continue to grow and make CTM a great place to work.

Our Core Values

The glue that holds us all together

Our values are more than just words on a wall. Our performance reviews are driven by how employees are measuring against these values, and we hire for people who demonstrate their commitment to the following:


Our desire to produce important work runs deep – that’s what motivates us to deliver great results with a great attitude.


We have a 100% commitment to continuous improvement. We are nimble, thrive on change, and challenge assumptions.

Customer Driven

We are united with our customers in the drive to solve problems. We use and push forward our software because we are a customer.


We are generous with our time and knowledge and practice supportive communication with our customers and our team.

We regularly celebrate our employees who demonstrate outstanding achievement in these areas based on peer nominations. Winners get recognition during team meetings and a reward, such as a free PTO day or happy hour for their team.

Truly Amazing Benefits

Because we’re invested in you, too


We regularly evaluate compensation to ensure that every employee is paid a salary that reflects local market rates. In addition, all employees are eligible for quarterly bonuses with the potential to earn up to 15% of their salary.

Health & Wellness Coverage

We cover 100% of the medical, dental, and prescription plan premiums for employees and offer generous coverage for additional family members. Vision benefits are available at minimal cost and Short-Term Disability and Long-Term Disability plans are 100% employer paid.

Family Focused

Employees are eligible for up to 4 weeks of paid parental leave to spend time with their new addition. Employees are also eligible for up to 12 weeks of leave per year to focus on their health or the health of a loved one.

Paid Time Off

Employees can accrue up to 30 days of PTO per year, depending on tenure, in addition to our 8 paid holidays. We also offer 16 hours of VTO (Volunteer Time Off) for you to spend time giving back to your community and we match donations for causes you care about.


We match up to 4% of 401k contributions on a per pay basis.

Work-Life Balance

Whether you’re interested in working from home or flexing your hours, we’re open to finding the right arrangement that meets your needs.

In-Office Amenities

We’ll set you up with the best equipment, software, and computer accessories, in addition to providing unlimited snacks, coffee, and plenty of bubly (our team’s personal favorite).

One Team, Many Cultures

We’re committed to building a diverse team, in all its shapes and forms

How we accomplish this:

  • Establishing diversity goals and regularly reporting on how we’re doing against them in order to hold ourselves accountable, driven by a fully anonymous inclusion-focused survey given to the team.
  • Promoting education in the workplace through formal diversity awareness training, which is part of our new hire onboarding process as well.
  • Incorporating procedures that eliminate the potential for unintended biases during the hiring process and leveraging a variety of sourcing methods to ensure we’re proactively reaching out to a broad range of candidates.
  • Building partnerships with local schools and career development programs to offer internships and mentoring programs for underrepresented students to gain exposure to fields including engineering, technology, and professional development.

Chart Your Own Path Forward

Build relationships and grow in your career with our mentor program

Our structured mentorship program was developed to empower our team members and help create our future leaders. Each year, interested employees are paired with a mentor to develop a personalized journey that addresses desired areas of development. Mentoring relationships are a shared opportunity for both the mentor and mentee to learn and grow.

Mentorship Program Testimonials

Giving Back

Find like-minded peers who enjoy investing in their community

Our commitment to our local community is important to us, which is why employees are given time off of work to volunteer at charities, such as the Maryland Food Bank, Habitat for Humanity, SPCA, and Anne Arundel County Social Services. We also offer a donation-matching program that amplifies the donations employees make to personal causes they care about.

In Good Company

Get to know your coworkers and have some fun

Our relationships with each other are part of what makes our company unique. We enjoy closing our laptops for a bit to enjoy happy hour, bowling night, book club, or potlucks together to celebrate holidays ranging from Thanksgiving to Pi Day (or as we like to call it, Pie Day). Check out our Facebook and Instagram to see more highlights from our team gatherings!

Industry Awards and Accolades

Let’s get to know you better

Enough about us… now let’s hear about you and where you’d like to grow in your career next.

Don’t see a position that you are interested in right now? Check back often as our fast-paced growth is allowing us to consistently expand our team!