Our Culture

Discover what it’s like to be part of our award-winning team.

Achieve More Together

Join a team committed to your growth—both personally and professionally

At CallTrackingMetrics, we believe our team is at our best when all of us, as individuals, are set up to succeed. We care about our employees’ personal and professional development and take employee feedback to heart. Each quarter, we evaluate employee satisfaction through an anonymous NPS survey. The results are shared with the team as well as the measurable actions we’re taking to continue to grow and make CTM a great place to work.

Our Core Values

The glue that holds us all together

Our values are more than just words on a wall. Our performance reviews are driven by how employees are measuring against these values, and we hire for people who demonstrate their commitment to the following:


Our desire to produce important work runs deep – that’s what motivates us to deliver great results with a great attitude.


We have a 100% commitment to continuous improvement. We are nimble, thrive on change, and challenge assumptions.

Customer Driven

We are united with our customers in the drive to solve problems. We use and push forward our software because we are a customer.


We are generous with our time and knowledge and practice supportive communication with our customers and our team.

We regularly celebrate our employees who demonstrate outstanding achievement in these areas based on peer nominations. Winners get recognition during team meetings and a reward, such as a free PTO day or happy hour for their team.

CallTrackingMetrics Named One of Inc. 5000’s Best Workplaces 2021

We’re proud to be recognized as one of the best places to work by Inc., which reviews thousands of businesses each year to determine which American companies have created exceptional workplaces and company culture. We even earned the #1 spot for medium-sized workplaces in our home state of Maryland.


Truly Amazing Benefits

Because we’re invested in you, too


We regularly evaluate compensation to ensure that every employee is paid a salary that reflects local market rates. In addition, all employees are eligible for quarterly bonuses with the potential to earn up to 15% of their salary.

Health & Wellness Coverage

We cover 100% of the medical, dental, and Rx plan premiums for employees with generous coverage for family members. Additional benefits including Short-Term Disability, Basic Life Insurance, legal and counseling services, as well as will-preparation services are also 100% employer paid. Vision and Long-term disability are available at minimal costs.

Family Focused

Employees are eligible for up to 4 weeks of paid parental leave to spend time with their new addition. Employees are also eligible for up to 12 weeks of leave per year to focus on their health or the health of a loved one.

Paid Time Off

Employees can accrue up to 30 days of PTO per year, depending on tenure, in addition to our 8 paid holidays. We also offer 16 hours of VTO (Volunteer Time Off).


We match up to 4% of 401k contributions on a per pay basis.

Work-Life Balance

Whether you’re interested in working from home or flexing your hours, we’re open to finding the right arrangement that meets your needs.

In-Office Amenities

We’ll set you up with the best equipment, software, and computer accessories, in addition to providing unlimited snacks, coffee, and plenty of bubly (our team’s personal favorite).

Giving Back

Find like-minded peers who enjoy investing in their community

At CTM, we're always thinking of new ways to lend a hand or donate to those less fortunate. That's why we work as a team to select and sponsor organizations throughout the year and offer 16 hours of VTO (Volunteer Time Off) for you to spend time giving back to your community. We also match donations for causes and charities you care about the most.

One Team, Many Cultures

We’re committed to building a diverse team, in all its shapes and forms

How we accomplish this:

  • Establishing diversity goals and regularly reporting on how we’re doing against them in order to hold ourselves accountable, driven by a fully anonymous inclusion-focused survey given to the team.
  • Promoting education in the workplace through formal diversity awareness training, which is part of our new hire onboarding process as well.
  • Incorporating procedures that eliminate the potential for unintended biases during the hiring process and leveraging a variety of sourcing methods to ensure we’re proactively reaching out to a broad range of candidates.
  • Building partnerships with local schools and career development programs to offer internships and mentoring programs for underrepresented students to gain exposure to fields including engineering, technology, and professional development.

Chart Your Own Path Forward

Build relationships and grow in your career with our mentor program

Our structured mentorship program was developed to empower our team members and help create our future leaders. Each year, interested employees are paired with a mentor to develop a personalized journey that addresses desired areas of development. Mentoring relationships are a shared opportunity for both the mentor and mentee to learn and grow.

Mentorship Program Testimonials

In Good Company

Get to know your coworkers and have some fun

Our relationships with each other are part of what makes our company unique. We enjoy closing our laptops for a bit to enjoy happy hour, bowling night, book club, or potlucks together to celebrate holidays ranging from Thanksgiving to Pi Day (or as we like to call it, Pie Day). Check out our Facebook and Instagram to see more highlights from our team gatherings!

Industry Awards and Accolades

Let’s get to know you better

Enough about us… now let’s hear about you and where you’d like to grow in your career next.

Don’t see a position that you are interested in right now? Check back often as our fast-paced growth is allowing us to consistently expand our team!