Discover what it’s like to be part of our award-winning team.
Achieve More Together
Join a team committed to your growth—both personally
At CallTrackingMetrics, we believe our team is at our best when all
of us, as individuals, are set up to succeed. We care about our
employees’ personal and professional development and take
employee feedback to heart. Each quarter, we evaluate employee
satisfaction through an anonymous NPS survey. The results are
shared with the team as well as the measurable actions we’re
taking to continue to grow and make CTM a great place to work.
Our Core Values
The glue that holds us all together
Our values are more than just words on a wall. Our performance reviews are driven by how
employees are measuring against these values, and we hire for people who demonstrate their
commitment to the following:
Our desire to produce important work runs deep – that’s what motivates us to deliver great results with a great attitude.
We have a 100% commitment to continuous improvement. We are nimble, thrive on change, and challenge assumptions.
We are united with our customers in the drive to solve problems. We use and push forward our software because we are a customer.
We are generous with our time and knowledge and practice supportive communication with our customers and our team.
We regularly celebrate our employees who demonstrate outstanding achievement in these areas
based on peer nominations. Winners get recognition during team meetings and a reward, such as
a free PTO day or happy hour for their team.
CallTrackingMetrics Named One of Inc. 5000’s Best Workplaces 2021
We’re proud to be recognized as one of the best places to work by Inc., which reviews thousands of businesses each year to determine which American companies have created exceptional workplaces and company culture. We even earned the #1 spot for medium-sized workplaces in our home state of Maryland.
“Working at CallTrackingMetrics is a breath of fresh air. The people are wonderful and leadership genuinely cares about every team members' well-being—people are truly put first.”
Strategic Partnership Manager
“I enjoy coming to work everyday knowing that everyone here is always so willing to help one another grow and become better. Everyone's voice is heard. Everyone's opinions matter.”
Customer Success Manager
“CallTrackingMetrics is the best place to work. It's rewarding, leadership is very supportive and there are always opportunities to grow.”
Customer Success Associate
“The company, like the platform we support, is in constant motion. Forward momentum is an underlying theme and every person that works here is an active participant in that progress. As the business has expanded, the leadership team has made efforts to keep that small company feel to it. To sum it all up, everyone in this organization matters.”
Customer Success Manager
“The leadership at CTM truly cares for the well being of its employees and the well being of the people we serve, which is a phenomenal recipe for success. We want to bring people on board that will fit this culture that was built. We work hard, have an absolute blast, take care of clients and take care of each other.”
Account Executive Team Lead
Truly Amazing Benefits
Because we’re invested in you, too
We regularly evaluate compensation to
ensure that every employee is paid a salary
that reflects local market rates. In addition,
all employees are eligible for quarterly
bonuses with the potential to earn up to
15% of their salary.
Health & Wellness Coverage
We cover 100% of the medical, dental, and Rx plan premiums for employees with generous coverage for family members. Additional benefits including Short-Term Disability, Basic Life Insurance, legal and counseling services, as well as will-preparation services are also 100% employer paid. Vision and Long-term disability are available at minimal costs.
Employees are eligible for up to 4 weeks of
paid parental leave to spend time with their
new addition. Employees are also eligible for
up to 12 weeks of leave per year to focus on
their health or the health of a loved one.
Paid Time Off
Employees can accrue up to 30 days of PTO per year, depending on tenure, in addition to our 8 paid holidays. We also offer 16 hours of VTO (Volunteer Time Off).
We match up to 4% of 401k contributions on a per pay basis.
Whether you’re interested in working from
home or flexing your hours, we’re open to
finding the right arrangement that meets
We’ll set you up with the best equipment,
software, and computer accessories, in
addition to providing unlimited snacks,
coffee, and plenty of bubly™ (our team’s
Find like-minded peers who enjoy investing
in their community
At CTM, we're always thinking of new ways to lend a hand or donate to those less fortunate. That's why we work as a team to select and sponsor organizations throughout the year and offer 16 hours of VTO (Volunteer Time Off) for you to spend time giving back to your community. We also match donations for causes and charities you care about the most.
One Team, Many Cultures
We’re committed to building a diverse team, in all its shapes and forms
How we accomplish this:
Establishing diversity goals and regularly reporting on how we’re doing against
them in order to hold ourselves accountable, driven by a fully anonymous
inclusion-focused survey given to the team.
Promoting education in the workplace through formal diversity awareness
training, which is part of our new hire onboarding process as well.
Incorporating procedures that eliminate the potential for unintended biases
during the hiring process and leveraging a variety of sourcing methods to
ensure we’re proactively reaching out to a broad range of candidates.
Building partnerships with local schools and career development programs to
offer internships and mentoring programs for underrepresented students to
gain exposure to fields including engineering, technology, and professional
Build relationships and grow in your career
with our mentor program
Our structured mentorship program was developed to empower our team
members and help create our future leaders. Each year, interested employees are
paired with a mentor to develop a personalized journey that addresses desired
areas of development. Mentoring relationships are a shared opportunity for both
the mentor and mentee to learn and grow.
Mentorship Program Testimonials
“The most enriching part of the mentorship program is the opportunity to connect with people from different parts of the company and different backgrounds. I was challenged not only professionally but set personal goals too, which the program helped me see through.”
“Having weekly conversations with my mentor made me a stronger worker and better person. Throughout our conversations, we were able to discuss my goals in a setting that was comfortable for me, and come up with a game plan to achieve them. I really appreciated having someone I could go to to discuss these matters; that alone made the experience extremely valuable.”
Customer Support Engineer
“The mentor program afforded me the opportunity to see things from a director’s perspective. I requested to be paired with a female mentor, and am so glad I did because I needed to know what a leader looked like as a woman. I learned how to keep driving towards my goals, no matter the obstacles put before me, and discovered what my unique strengths were and how to apply them.”
Senior Customer Support Engineer
In Good Company
Get to know your coworkers and have some fun
Our relationships with each other are part of what makes our company unique. We
enjoy closing our laptops for a bit to enjoy happy hour, bowling night, book club, or
potlucks together to celebrate holidays ranging from Thanksgiving to Pi Day (or as
we like to call it, Pie Day). Check out our Facebook and Instagram to see more
highlights from our team gatherings!
Industry Awards and Accolades
Let’s get to know you better
Enough about us… now let’s hear about you and where you’d
like to grow in your career next.