Discover what it’s like to be part of our award-winning team.
Achieve More Together
Join a team committed to your growth—both personally
At CallTrackingMetrics, we believe our team is at our best when all
of us, as individuals, are set up to succeed. We care about our
employees’ personal and professional development and take
employee feedback to heart. Each quarter, we evaluate employee
satisfaction through an anonymous NPS survey. The results are
shared with the team as well as the measurable actions we’re
taking to continue to grow and make CTM a great place to work.
Our Core Values
The glue that holds us all together
Our values are more than just words on a wall. Our performance reviews are driven by how
employees are measuring against these values, and we hire for people who demonstrate their
commitment to the following:
Our desire to produce important work runs deep – that’s what motivates us to deliver great results with a great attitude.
We have a 100% commitment to continuous improvement. We are nimble, thrive on change, and challenge assumptions.
We are united with our customers in the drive to solve problems. We use and push forward our software because we are a customer.
We are generous with our time and knowledge and practice supportive communication with our customers and our team.
We regularly celebrate our employees who demonstrate outstanding achievement in these areas
based on peer nominations. Winners get recognition during team meetings and a reward, such as
a free PTO day or happy hour for their team.
Truly Amazing Benefits
Because we’re invested in you, too
We regularly evaluate compensation to
ensure that every employee is paid a salary
that reflects local market rates. In addition,
all employees are eligible for quarterly
bonuses with the potential to earn up to
15% of their salary.
Health & Wellness Coverage
We cover 100% of the medical, dental, and
prescription plan premiums for employees
and offer generous coverage for additional
family members. Vision benefits are available
at minimal cost and Short-Term Disability
and Long-Term Disability plans are 100%
Employees are eligible for up to 4 weeks of
paid parental leave to spend time with their
new addition. Employees are also eligible for
up to 12 weeks of leave per year to focus on
their health or the health of a loved one.
Paid Time Off
Employees can accrue up to 30 days of PTO
per year, depending on tenure, in addition to
our 8 paid holidays. We also offer 16 hours of VTO (Volunteer Time Off) for you to spend time giving back to your community and we match donations for causes you care about.
We match up to 4% of 401k contributions on a per pay basis.
Whether you’re interested in working from
home or flexing your hours, we’re open to
finding the right arrangement that meets
We’ll set you up with the best equipment,
software, and computer accessories, in
addition to providing unlimited snacks,
coffee, and plenty of bubly™ (our team’s
One Team, Many Cultures
We’re committed to building a diverse team, in all its shapes and forms
How we accomplish this:
Establishing diversity goals and regularly reporting on how we’re doing against
them in order to hold ourselves accountable, driven by a fully anonymous
inclusion-focused survey given to the team.
Promoting education in the workplace through formal diversity awareness
training, which is part of our new hire onboarding process as well.
Incorporating procedures that eliminate the potential for unintended biases
during the hiring process and leveraging a variety of sourcing methods to
ensure we’re proactively reaching out to a broad range of candidates.
Building partnerships with local schools and career development programs to
offer internships and mentoring programs for underrepresented students to
gain exposure to fields including engineering, technology, and professional
Build relationships and grow in your career
with our mentor program
Our structured mentorship program was developed to empower our team
members and help create our future leaders. Each year, interested employees are
paired with a mentor to develop a personalized journey that addresses desired
areas of development. Mentoring relationships are a shared opportunity for both
the mentor and mentee to learn and grow.
Mentorship Program Testimonials
“The most enriching part of the mentorship program is the opportunity to connect with people from different parts of the company and different backgrounds. I was challenged not only professionally but set personal goals too, which the program helped me see through.”
“Having weekly conversations with my mentor made me a stronger worker and better person. Throughout our conversations, we were able to discuss my goals in a setting that was comfortable for me, and come up with a game plan to achieve them. I really appreciated having someone I could go to to discuss these matters; that alone made the experience extremely valuable.”
Customer Support Engineer
“The mentor program afforded me the opportunity to see things from a director’s perspective. I requested to be paired with a female mentor, and am so glad I did because I needed to know what a leader looked like as a woman. I learned how to keep driving towards my goals, no matter the obstacles put before me, and discovered what my unique strengths were and how to apply them.”
Senior Customer Support Engineer
Find like-minded peers who enjoy investing
in their community
Our commitment to our local community is important to us, which
is why employees are given time off of work to volunteer at
charities, such as the Maryland Food Bank, Habitat for Humanity,
SPCA, and Anne Arundel County Social Services. We also offer a
donation-matching program that amplifies the donations
employees make to personal causes they care about.
In Good Company
Get to know your coworkers and have some fun
Our relationships with each other are part of what makes our company unique. We
enjoy closing our laptops for a bit to enjoy happy hour, bowling night, book club, or
potlucks together to celebrate holidays ranging from Thanksgiving to Pi Day (or as
we like to call it, Pie Day). Check out our Facebook and Instagram to see more
highlights from our team gatherings!
Industry Awards and Accolades
Let’s get to know you better
Enough about us… now let’s hear about you and where you’d
like to grow in your career next.