About Us

Developing powerful telephony solutions for businesses around the world

Our Mission and Values

CallTrackingMetrics was founded in 2011 when founders Laure and Todd Fisher realized that traditional businesses phone systems are often stifling growth and innovation. We set out to develop tools that harness the power of what is happening on the phone, making it easier for organizations to scale their growth and extract critical data from their conversations. We launched our initial call tracking software in 2012 and have since developed a robust set of telephony and reporting tools to support those organizations pursuing excellence.

With our tools, organizations can intelligently invest in advertising using call intelligence, scale their teams around the world efficiently, and have those valuable conversations that translate into lasting relationships and revenue.

Our Culture

Conference Room

We are comprised of software engineers, designers, sales managers, and technical support engineers who are passionate about making the product better every day.

Like our customers, our team is relentlessly pursuing excellence. We are never satisfied with the status quo and we challenge each other to improve our product and our approach every day.

Our Team

Our open door and strong performance-driven culture keeps everyone focused on delighting customers and delivering cutting edge tools.

Using our own telephony tools, we are able to closely monitor customer satisfaction and agent performance so that we can continually improve our service and enhance the product.

Team Cofounders

CallTrackingMetrics has grown rapidly across the past 5 years now serving more than 20,000 organizations in 60 countries.

We set aggressive growth and adoption targets and we provide fun rewards and incentives to motivate and thank our hard working team.

Our Team

Our team is comprised of talented, experienced people who genuinely care about our software's impact on customers.

Todd Fisher
Todd Fisher
CEO

I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.

Laure Fisher
Laure Fisher
COO

Coming to CTM with a background in software project management and finance, I oversee the operations of the company. From finance, to HR, marketing and customer service, I try to provide customers and our internal team with the tools and processes they need to be successful. I have 10+ years experience as a management consultant, as well as years in the fashion industry. And yes—I am also Todd’s wife.

Susan Gillespie
Susan Gillespie
Customer Service

I focus on making sure customers are happy and able to use the software to fit their needs. I like problem solving and helping customers get the most out of CTM. With our own team, I like our collaborative spirit and that there's a freedom to contribute ideas to help move the product forward.

Merry Keane
Merry Keane
Account Manager

I started my career in marketing and promotions for radio stations before transitioning into sales in the travel industry. While the travel industry wasn't the perfect fit, it was where I developed my taste for sales and service which eventually led me to CallTrackingMetrics.

Bob Graw
Bob Graw
Senior Engineer

I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.

Jessica Michaels
Jessica Michaels
Marketing Manager

I am a Google Certified Partner with experience working in both AdWords and Analytics. I specialize in analysing and optimizing marketing campaigns. Oh—and I speak “google” and am here to help our clients better understand it. I’m a nerd for all the latest technologies and love working in the industry.

Trisha Hand
Trisha Hand
Customer Service

Previously I have provided internal Business Systems Support in large organizations, helping sales teams and senior managers utilize telecom and reporting tools. Now I support the customers of CTM with their technical needs and porting requests. I enjoy helping CTM customers with their number swapping.

Amy Zoeller
Amy Zoeller
Customer Service

My background is in customer service and quality assurance, with a focus on website user experience. I assist customers with setting up and troubleshooting their accounts. I love having the opportunity to learn new skills and put them to good use. I also really enjoy helping people learn how to make CTM work best for them.

Mike McFadden
Mike McFadden
Engineer

I have over 16 years of experience with software development and user interface design, with a strong focus on crafting the best user experience possible. No aspect of the CTM product goes untouched in the effort to make it easier than ever to sign up and start using the product right away.

Jason Smith
Jason Smith
Account Manager

I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.

Peter Bacon
Peter Bacon
Support Engineer

With almost 20 years the technology industry I’ve done everything from changing printer toner to spinning up firewalls and everything in between. Providing a good customer experience is always the priority. Learning new systems is a rewarding challenge and helping customers become the software expert is key to a successful engagement.

Kara Kizior
Kara Kizior
Onboarding Manager

My goal is to ensure successful utilization of the CTM platform for new clients. With a background in call center management and years of corporate training experience, I enjoy helping people understand how their business needs and our software can yield wonderful results.

Erika Rollins
Erika Rollins
Marketing Director

I have over 14 years of combined Marketing and Creative experience in the technology, education and digital marketing industries. I am a brand ambassador by day, and a print/paper nerd by night. My area of expertise is building creative marketing strategies that drive brand awareness. Did I mention that I love paper?

Greg Kubaryk
Greg Kubaryk
Engineer

With a strong focus on quality and engineering fundamentals, I develop and improve features to satisfy our customers’ needs. No matter how small the detail, nothing escapes my attention when it comes to improving both the product and the customer experience. Documentation, testing, coding, and design are just some of the ways I contribute to the team.

Meghan Hodge
Meghan Hodge
Account Manager

My focus is ensuring our clients best in class marketing attribution and call management tools to help increase ROI. I joined the CTM team with over 17 years experience in marketing and e-commerce, excited about the value proposition that this technology offers. CTM's dynamic culture drives continual enhancement and evolution of the platform and I am happy to be on the team. I look forward to working with you and helping to achieve your marketing goals!