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About Us
A team on a mission: building powerful call tracking and contact center solutions for businesses around the globe
Our Values
Our values are what define us—they represent not only our promise to our team, but also our customers.
Impact
Our desire to produce important work runs deep – that’s what motivates us to deliver great results with a great attitude.
Innovation
We have a 100% commitment to continuous improvement. We are nimble, thrive on change, and challenge assumptions.
Customer Driven
We are united with our customers in the drive to solve problems. We use and push forward our software because we are a customer.
Community
We are generous with our time and knowledge and practice supportive communication with our customers and our team.
We’re growing—fast
Founded in 2012 by husband and wife team Todd and Laure Fisher, CallTrackingMetrics now supports more than 100,000 users in over 90 countries.
As the only digital platform that uses call tracking intelligence to inform contact center automation, CallTrackingMetrics enables sales, marketing, and support teams around the world to deliver a more personalized customer experience throughout the entire lifecycle.
CallTrackingMetrics has been recognized in Inc. Magazine’s 500™ list of fastest-growing private companies and as a leader on G2 Crowd for inbound call tracking software.
Our Team
Always innovating, always striving to be better. We care about the success of our customers.
Todd Fisher
Co-Founder, CEO
Laure Fisher
Co-Founder, COO
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Peter Bacon
Customer Success Manager
Kate Batz
Customer Support Engineer
Andrew Carpenter
Customer Support Engineer
David Cremen
Customer Success Associate
Jeremy Curcio
Software Engineer
Joanna Dinh
Software Engineer
Shannon Duvall
Director of Human Resources
Emily Dye
Customer Support Engineer
Jean Edwards
Number Acquisition Specialist
Bob Graw
Director of Engineering
Trisha Hand
Professional Services Manager
Meghan Hodge
Director of Sales
Matt Horstmann
Senior Customer Support Engineer
Kim Jaso
Content Marketing Manager
Merry Keane
Business Analyst
Kara Kizior
Customer Success Manager
Kevin Knapp
Senior Customer Support Engineer
Greg Kubaryk
Software Engineer
Ian Martin
Customer Support Engineer
Jessica Michaels
Product Coach
Frances Miller
Marketing Coordinator
Jonathan Morgia
Account Executive
Nicole Morrison
Professional Services Consultant
Alex Murphy
Customer Support Engineer
Chris Nalley
Customer Support Engineer
Gloria Ngo
Software Engineer
Kevin Pedini
Frontend Developer
Patti Poole
Account Executive
Frank Roberts
Director of Customer Support
Erika Rollins
Director of Marketing
Rick Ruth
Director of Product Management
Lisa Salvatore
Sr. Manager, Paid Media
Jason Smith
Sales Engineer
Kristina Stotler
Business Development Representative
Ken Sylvain
Customer Success Manager
Sheri Thomas
Senior Customer Support Engineer
Chris Todd
Sr. Manager, Demand Generation
Courtney Tyson
Customer Success Manager
James Wicks
Professional Services Consultant
Jeremy Wingate
Director of Customer Success
Our Culture
We consider ourselves a team more than a company. In fact, it’s the key to our success.
Truly Amazing Benefits
We offer generous healthcare premium coverage, 401k matching, company-wide bonuses for milestones, flexible vacation time, and more.
Transparency & Responsibility
We believe that transparent communication builds trust—from daily interactions to how we get things done.
Happiness
We love what we do and we think you will too. We invest in our team and we value work/life balance.
Mentorship & Growth
Honest feedback and coaching helps our team grow, both personally and professionally. We feel strongly about helping others do their best work.
Shannon Duvall
Director of Human Resources
I’m excited to join CTM, bringing with me nearly 15 years of experience within every discipline of HR. I’m passionate about people and love helping to shape our culture through identifying and hiring the best-of-the-best to join our team and assist our customers. Outside of work, I spend my free time trying new restaurants with my husband, watching sports, or cuddling with my pups.
Todd Fisher
Co-Founder, CEO
I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.
Laure Fisher
Co-Founder, COO
Coming to CTM with a background in software project management and finance, I oversee the operations of the company. From finance, to HR, marketing and customer service, I try to provide customers and our internal team with the tools and processes they need to be successful. I have 10+ years experience as a management consultant, as well as years in the fashion industry. And yes—I am also Todd's wife.
Merry Keane
Business Analyst
I started my career in marketing and promotions for radio stations before transitioning into sales in the travel industry. While the travel industry wasn't the perfect fit, it was where I developed my taste for sales and service which eventually led me to CallTrackingMetrics.
Jessica Michaels
Product Coach
As a Product Coach, I help onboard our new team members, as well as manage our professional training programs for our client base. I am a Google Certified Partner with experience working in both AdWords and Analytics and specialize in analyzing and optimizing marketing campaigns, using CTM's technology. I'm a nerd for all the latest technologies and love working in the industry!
Trisha Hand
Professional Services Manager
Previously I have provided internal Business Systems Support in large organizations, helping sales teams and senior managers utilize telecom and reporting tools. Now I support the customers of CTM with their technical needs and porting requests. I enjoy helping CTM customers with their number swapping.
Bob Graw
Director of Engineering
I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.
Jason Smith
Sales Engineer
I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.
Peter Bacon
Customer Success Manager
With almost 20 years in the technology industry I've done everything from changing printer toner to spinning up firewalls and everything in between. Providing a good customer experience is always the priority. Learning new systems is a rewarding challenge and helping customers become the software expert is key to a successful engagement.
Kara Kizior
Customer Success Manager
My goal is to ensure successful utilization of the CTM platform for new clients. With a background in call center management and years of corporate training experience, I enjoy helping people understand how their business needs and our software can yield wonderful results.
Greg Kubaryk
Software Engineer
With a strong focus on quality and engineering fundamentals, I develop and improve features to satisfy our customers’ needs. No matter how small the detail, nothing escapes my attention when it comes to improving both the product and the customer experience. Documentation, testing, coding, and design are just some of the ways I contribute to the team.
Erika Rollins
Director of Marketing
I have over 15 years of combined Marketing and Creative experience in the technology, education and digital marketing industries. I am a brand ambassador by day, and a print nerd by night. My area of expertise is building creative marketing and communication strategies that drive brand awareness, product demand, and customer advocacy. Outside of work, you'll find me hanging with my family, enjoying great food & wine, and looking for excuses to redecorate my home!
Matt Horstmann
Senior Customer Support Engineer
My background is in customer service and IT systems administration, so it should be no surprise that I enjoy solving problems and helping customers achieve their goals. The supportive, creative and inclusive culture at CTM, and the dynamic nature of our services, provides ample opportunity to contribute my ideas and develop skills in multiple avenues. My primary focus is listening to the customer and providing the best solution to their needs.
Meghan Hodge
Director of Sales
My focus is ensuring our clients best in class marketing attribution and call management tools to help increase ROI. I joined the CTM team with over 17 years experience in marketing and e-commerce, excited about the value proposition that this technology offers. CTM's dynamic culture drives continual enhancement and evolution of the platform and I am happy to be on the team. I look forward to working with you and helping to achieve your marketing goals!
Sheri Thomas
Senior Customer Support Engineer
I have over 10 years of progressive Customer Service and Project Management experience, working in call centers and overseeing projects, both large and small. My goal is to successfully end every customer communication with a solid resolution and the highest level of satisfaction. No question is ever too small or too big!
Frank Roberts
Director of Customer Support
I am excited to be part of the CallTrackingMetrics team. I have 35 years experience in voice and data technology and customer service. I always strive to deliver the most effortless customer experience possible. Your happiness is paramount to my success.
Kevin Knapp
Senior Customer Support Engineer
I am a customer advocate at heart with a technical background. I have 20 years of customer service experience in varied environments and I enjoy building strong, healthy, professional relationships. When I am not working, I am a husband, father, PC gamer and woodworking hobbyist.
James Wicks
Professional Services Consultant
With over ten years of customer service experience, it is my goal to serve CTM customers and resolve any issues. With experience in call centers on the frontline and as Customer Service Project Manager, I bring a unique perspective to the CTM team. I will always do my best to help!
Kate Batz
Customer Support Engineer
I love helping clients solve their operational pain points with new technology. Having a background in software implementation and a keen eye for detail, I pride myself in providing the ultimate in individualized service. When not busy showing cat memes to my cats, I can be found watching hockey or taking in a concert.
Alex Murphy
Customer Support Engineer
Having previously worked for Apple Inc., I know the true meaning of customer service, and discovered that problem-solving is a true passion of mine. At CTM, it is my goal to always give customers 110% with each interaction. Bring me a problem, and I will provide a solution!
Jonathan Morgia
Account Executive
After spending the past 11 years in the telecom industry, I am very excited to bring my experience to the CTM Team. I believe in hard work, integrity and delivering on my commitments all while having fun developing great relationships with our clients. When I am not at work, my wife and I love being out doors and using free time to travel. All other hours are spent on the golf course avoiding 3 putts and '3 off the tee.
Jeremy Curcio
Software Engineer
I have been writing code since high school, when instead of learning the math, I was learning how to program my calculator to do the math for me. My programming experience ranges from the simplest of websites to the most complex mobile applications and everywhere in between. My job is to make things work, and to make sure the end user (that's you) never know that I ever existed.
Ken Sylvain
Customer Success Manager
From cutting my interactive teeth at AOL to building a client relationship team at ADP, I have been in client relations for 20 years. I enjoy helping companies leverage technology to grow their business. At CTM I take a share the love approach to partnering with our clients to serve success.
Jeremy Wingate
Director of Customer Success
I bring over 15 years of Customer Success and Account Management experience to my role at CTM. I’ve worked at Marketing and Public Relations SaaS companies where I’ve led teams that are driven to help customers succeed. In general, I love to help people and to assure customers have the best experience possible.
Emily Dye
Customer Support Engineer
I have over 15 years of customer service and support experience. I look forward to building relationships with CTM customers and providing them with the best support possible. When not at the office, I can be found cheering on the Nationals, or out listening to live music.
Nicole Morrison
Professional Services Consultant
I'm a customer advocate with a love for problem solving, my main objective is to provide world class service. I have a background in software technical support and project management. In my spare time I enjoy spending time with my husband and daughter, coaching youth softball, traveling, and of course, watching the Dallas Cowboys.
Courtney Tyson
Customer Success Manager
I’ve spent my career in the media and SaaS worlds, collaborating with top corporations and brands. My passion is partnering with clients to best understand their business objectives and personal wins in order to help drive success. As your customer success manager, I look forward to getting to know you and your business, and serving as an extension of your team!
Kevin Pedini
Frontend Developer
I've been a website developer and designer for the past 18 years working with and for a host of marketing agencies around the country. Outside of the office I enjoy spending time with my family and performing as a solo acoustic musician around the Mid-Atlantic region.
Joanna Dinh
Software Engineer
I'm a bright-eyed, recent college graduate excited to be stepping into the SaaS world and making a difference to the products we deliver. There's always an opportunity to learn and I'm in the right place with the right people to do it. In my free time, I'm immersed in magical books or playing with my fluffy dogs.
Kim Jaso
Content Marketing Manager
I’ve spent my career in the publishing and tech industries, working as a journalist, book editor, and most recently in developing the content and communications strategy for a startup. My mission at CTM is to educate and empower our customers with content and to continually demonstrate how we can support their business's growth. When I’m not writing, I can be found exploring the depths of a used book shop or plotting my next travel adventure.
Ian Martin
Customer Support Engineer
My entire work career has been in customer service and support. I started in the service industry and was able to quickly become a technician at Apple. I enjoy solving solving problems and making everyones day better however I can. If i'm not working hard, you can catch me playing any number of xbox games or catching up on all the shows I'm missing!
Andrew Carpenter
Customer Support Engineer
What do you get when you combine a passion for fixing things, with attention to detail? You get me! With over 10 years of professional Customer Service and Project Manager experience, I am confident that I can help make the world a better place, one solution at a time. I do my best to approach every issue with a 'How can I help?' attitude. When I'm not saving the world, you can hear me singing my heart out or doing anything artsy, whether it's photography, graphic design, or a fun DIY project.
Patti Poole
Account Executive
I've spent over 20 years in Sales and Account Management helping customers solve their business needs. I pride myself in getting to know my customers and the challenges they are facing so I can provide them with the best solution. In my spare time I enjoy hanging out with my husband and 3 cats (Coco a.k.a Lovey; a Traditional Applehead Seal Point Siamese, Button a.k.a Button Girl; all black, and Peanut a.k.a The Peeps; a calico), attending my daughter's swim meets, visiting my frat boy son at WVU, and zipping around town blasting music in my bright red VW Beetle.
Kristina Stotler
Business Development Representative
I have 20 years experience in sales and customer service. I'm excited to provide CTM's clients with a knowledgable, thorough and friendly experience to help them meet their needs to grow their business. If I'm not at work, you can find me spending time with my family. My husband and I have two awesome teenagers and three very awesome dogs. We all love the water and most days you can find us paddle boarding. Any other free time is spent running our family photography business.
Chris Todd
Sr. Manager, Demand Generation
I’ve spent the better part of my career as a digital strategist, for both agencies and startups. I’m a digital marketing ‘generalist’ with deep experience in inbound and paid acquisition strategies. I spend most of my work day telling stories through data and apologizing for speaking in acronyms. When I’m home, my daughter keeps me very busy. And I reserve any extra time for being a comedy and podcast nerd.
Jean Edwards
Number Acquisition Specialist
With over three decades of customer service experience across many industries, my core strength is helping customers achieve successful results, quickly. I am excited to bring my skills and experience to the CallTrackingMetrics team to ensure our clients have a positive experience when it comes to purchasing new phone numbers, and porting over existing numbers.
Gloria Ngo
Software Engineer
I started my career straight out of college in the government space, where I wandered over to DC for a bit to focus on working on websites, apps, and integrations for big associations. I have a keen focus on frontend development, which means I like making the user experience prettier. That doesn’t mean I shy away from the core components of our product, though. In my free time you can find me polishing up my skills with neat side projects, freelancing, and playing video games.
Lisa Salvatore
Sr. Manager, Paid Media
I am excited to use my paid media knowledge and expertise every day at CTM to promote our call tracking and contact center solution to businesses interested in personalized customer experiences and actionable, attributable insights. My mantra is strategize, execute, analyze, and optimize.
I began my marketing career nearly 15 years ago in the tourism and hospitality industries before quickly moving into the world of digital paid media where I partnered with clients in the automotive, education, charitable giving, real estate, home services, and software verticals.
In addition to everything digital marketing, I also love running, live music, and cats.
Chris Nalley
Customer Support Engineer
I bring 15+ years of customer service experience to CTM. My background as an Apple technician means that I love solving problems and I will always do my best to resolve an issue. Outside of work I am huge football fan (Ohio State) and gamer.
David Cremen
Customer Success Associate
By leveraging more than 25 years of experience in the Wireless and Publishing industries I provide a fresh perspective on your business challenges and I bring a significant amount of sales and customer service experience to the CTM Team. Helping you exceed your goals will be the foundation of our partnership and I look forward to working with you.
Frances Miller
Marketing Coordinator
As a graphic designer who has spent the past four years engulfed in marketing at a startup, I am excited to bring both my design and marketing skills to the CallTrackingMetrics team and to create beautiful graphics for your viewing pleasure. Outside of the office, I'm also serving as the Communications Director for AIGA Baltimore and enjoy being active outside whenever the sun is shining.
Rick Ruth
Director of Product Management
Served in the telecommunications industry with 20 plus years experience in Sales, Product Marketing, Product Management. My interest has always been geared towards new innovative technologies that could help companies and consumers be more efficient and successful. My passion is to deliver new products or feature enhancements to improve the overall customer experience.
