CallTrackingMetrics was founded in 2011 when founders Laure and Todd Fisher realized that traditional businesses phone systems are often stifling growth and innovation. We set out to develop tools that harness the power of what is happening on the phone, making it easier for organizations to scale their growth and extract critical data from their conversations. We launched our initial call tracking software in 2012 and have since developed a robust set of telephony and reporting tools to support those organizations pursuing excellence.
With our tools, organizations can intelligently invest in advertising using call intelligence, scale their teams around the world efficiently, and have those valuable conversations that translate into lasting relationships and revenue.
We are comprised of software engineers, designers, sales managers, and technical support engineers who are passionate about making the product better every day.
Like our customers, our team is relentlessly pursuing excellence. We are never satisfied with the status quo and we challenge each other to improve our product and our approach every day.
Our open door and strong performance-driven culture keeps everyone focused on delighting customers and delivering cutting edge tools.
Using our own telephony tools, we are able to closely monitor customer satisfaction and agent performance so that we can continually improve our service and enhance the product.
CallTrackingMetrics has grown rapidly across the past 5 years now serving more than 20,000 organizations in 60 countries.
We set aggressive growth and adoption targets and we provide fun rewards and incentives to motivate and thank our hard working team.
I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.
Coming to CTM with a background in software project management and finance, I oversee the operations of the company. From finance, to HR, marketing and customer service, I try to provide customers and our internal team with the tools and processes they need to be successful. I have 10+ years experience as a management consultant, as well as years in the fashion industry. And yes—I am also Todd’s wife.
I focus on making sure customers are happy and able to use the software to fit their needs. I like problem solving and helping customers get the most out of CTM. With our own team, I like our collaborative spirit and that there's a freedom to contribute ideas to help move the product forward.
I started my career in marketing and promotions for radio stations before transitioning into sales in the travel industry. While the travel industry wasn't the perfect fit, it was where I developed my taste for sales and service which eventually led me to CallTrackingMetrics.
I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.
I am a Google Certified Partner with experience working in both AdWords and Analytics. I specialize in analysing and optimizing marketing campaigns. Oh—and I speak “google” and am here to help our clients better understand it. I’m a nerd for all the latest technologies and love working in the industry.
Previously I have provided internal Business Systems Support in large organizations, helping sales teams and senior managers utilize telecom and reporting tools. Now I support the customers of CTM with their technical needs and porting requests. I enjoy helping CTM customers with their number swapping.
My background is in customer service and quality assurance, with a focus on website user experience. I assist customers with setting up and troubleshooting their accounts. I love having the opportunity to learn new skills and put them to good use. I also really enjoy helping people learn how to make CTM work best for them.
I have over 16 years of experience with software development and user interface design, with a strong focus on crafting the best user experience possible. No aspect of the CTM product goes untouched in the effort to make it easier than ever to sign up and start using the product right away.
I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.
With almost 20 years the technology industry I’ve done everything from changing printer toner to spinning up firewalls and everything in between. Providing a good customer experience is always the priority. Learning new systems is a rewarding challenge and helping customers become the software expert is key to a successful engagement.
My goal is to ensure successful utilization of the CTM platform for new clients. With a background in call center management and years of corporate training experience, I enjoy helping people understand how their business needs and our software can yield wonderful results.
I have over 14 years of combined Marketing and Creative experience in the technology, education and digital marketing industries. I am a brand ambassador by day, and a print/paper nerd by night. My area of expertise is building creative marketing strategies that drive brand awareness. Did I mention that I love paper?
With a strong focus on quality and engineering fundamentals, I develop and improve features to satisfy our customers’ needs. No matter how small the detail, nothing escapes my attention when it comes to improving both the product and the customer experience. Documentation, testing, coding, and design are just some of the ways I contribute to the team.