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Enterprise Features and Pricing

An enterprise-grade conversation analytics suite with dedicated account teams and included professional services to build your perfectly personalized solution.

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Complex Call Tracking Use Cases, Simplified.

Supercharge the industry’s most customizable software with even more flexibility and support.

The Enterprise plan is designed to take your team from an exhaustive checklist of requirements to reaching aggressive revenue goals faster. It delivers the entire breadth of features of our popular Sales Engage plan and levels them up with unlimited sub-accounts, increased form tracking thresholds, and included Premier Help Desk and professional services hours tailored specifically around your goals and existing tech stack.

Starting at $1,999/Per Month

Billed Yearly + Additional Usage Fees

  • Flexible structure to scale with unlimited sub-accounts
  • Dedicated account management team and expedited response times
  • Full access to industry-leading Premier Help Desk team
  • 20 hours of personalized, extended onboarding
  • Indefinite version history access and data restoration

Enterprise

Select Plan
Additional documentation may be required to obtain phone numbers outside of the U.S.

Pricing
Monthly Fee
$1999/mo
(billed monthly)
Monthly Fee w/ Annual Pre-Pay Option
$1999/mo
(billed yearly)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS) – Inbound
Text Messages (SMS) – Outbound
Text Messages (MMS) – Inbound
Text Messages (MMS) – Outbound

Included Value
Tracking sources
A way to bucket your phone numbers for at-a-glance attribution in real-time feeds and reports.
Unlimited
Users
 Unlimited
Triggers
Build workflows to automate everything from sending a follow up text after a form submission to sending a conversion to Google Ads.
Unlimited
Sub-Accounts
 Unlimited
Form Submissions
 10,000
$.02 each additional submission

Tracking & Attribution
DNI
Dynamic Number Insertion swaps website phone numbers based on how the user arrived for accurate attribution of calls.
Multi-touch attribution
Offline tracking
Online tracking
Text tracking
Call whispers
These short announcements give the call receiver information before the call connects
Custom Fields
Form tracking
GeoContact℠
Dynamically show a local number on your website that corresponds to your visitor’s location

Conversation Intelligence
Call recording
Conversion marking
Tag activities that result in conversions for more data, better analysis, and to send to ad platforms.
Tagging
Attach text labels to activities for segmented reporting and personalized automation.
Scoring
Measure the quality of your conversations from 1 to 5 stars, including dollar values and text labels.
Keyword spotting
Automatically identify pre-defined words or phrases to trigger automated actions.

Lead Management
Send & receive text messages
Basic routing
Call forwarding
IVR menus
Geographic Routing
Advanced options to route conversations based on the caller’s location.
Smart Router
Automatically direct incoming calls to the right place based on a customized if/then flow.
Bulk text messages
Call Queues
Call transfers
Scheduled text messages
Skill and weight-based routing
Advanced routing options you can customize including agent priority and skills.
Voicemail

Sales Performance
Call scripts
Conference calls
Contact lists
Live coaching
Post-call surveys
Role-based settings
Group your users into relevant categories to customize what they can, and cannot, see to maximize productivity.
Smart Dialer
Expedite outbound calling by automatically calling and connecting with a list of pre-loaded phone numbers.
Softphone
Our in-app phone that powers calls, texts, and more connected to the full intelligence contained in CallTrackingMetrics.

Reporting
Activity Reporting
Built-in, filterable reporting to view things like volume of calls by source.
Real-time activity stream
A real-time feed of every communication being tracked within CallTrackingMetrics including attribution and contact details.
ROI reporting
Agency roll up reports
Custom field report
Live team performance

Developer Tools
API Access
Webhooks
Lambda Functions

Support
Free number porting
Knowledge base
Live and recorded training
Ticket portal
Standard onboarding
 20 hours
Extended onboarding
 Add-on
Live phone support
Live chat support
Premier Help Desk

Security & Compliance
Two-factor authentication
Automatic redaction
CCPA compliance
GDPR compliance
HIPAA compliance
PCI compliance
PIPEDA compliance

Administration
Version history
 Indefinitely
Restore deleted objects
 Indefinitely
Mobile app
Client signup pages
Client price mark ups
SAML (Identity Provider)
User access levels & controls (Team Settings)

Integrations
AMP
Google Ads
Google Analytics
Looker Studio
KISSMetrics
Microsoft Advertising
Wix
WordPress
ABTasty
Acquisio
Bizible
CAKE
Contact Form 7
Facebook
Google Ads Lead Forms
Google Marketing Platform
Gravity Forms
HubSpot
Skai (formerly Kenshoo)
MarinOne
Marketo
Maxymiser
Optimizely
Snapchat Ads
Stripe
Unbounce
Yext
VWO
Zapier
Dialogflow CX
Drift
Facebook Messenger
Gong
Magento (Adobe e-Commerce)
MailChimp
Microsoft Dynamics 365
Pipedrive
Salesforce
Salesforce Desk
Sendgrid
Shopify
Slack
Symplify
Zendesk
Zoho CRM
Zoom

Enhancements
Dual Channel Recordings
$0.01/call
Encrypted Call Recordings
$0.004/minute
Enhanced Caller ID
$0.10/lookup
Live Transcriptions
$0.02/minute
Monthly Live Translation Addon
$10/month
Number Detection (for transcriptions)
$0.004/minute
PCI Detection (for transcriptions)
$0.005/minute
Redaction (for transcriptions)
$0.005/minute
SSN Detection (for transcriptions)
$0.005/minute
Spam Detective
$0.01/lookup
Transcriptions
$0.02/minute
Transcriptions (enhanced)
$0.075/minute
AskAI Questions
$0.02/questions
Full White Label (per agency)
$65/per_domain
Image Obscenity Detection for MMS (per MMS)
$0.03/message
Online Fax
$0.02/page
Agent Bundle License Monthly Rate
$99/month
Agent Insights (per minute)
$0.015/minute
Chat Bot (ChatAI)
$99/bot per month
Chat License Monthly Rate
$19/month
Live Listen to Calls
$0.003/minute

Developer Friendly

An open API, webhooks, and lambda functions are just the beginning. Enjoy the most customizable call tracking solution with direct access to senior engineers.

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Premier Help Desk

Access to a highly-experienced support team that knows our product, and your account, inside and out. Personalized, friendly, and dedicated assistance when you need it.

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Unlimited Scale

A parent-child account structure with easy roll-up reporting and no fees for adding new clients, locations, or test accounts as your organization grows.

“Call tracking metrics is an awesome platform with integrations for almost any platform, and custom API for any other integration you might need. The web tracking is some of the best I’ve seen. I’m able to integrate CTM into my clients CRM with ease. Support is always a quick chat away and they always seen to find the answer I need.”

~Isaac F, via G2

Why Choose our Enterprise Plan?

The Enterprise plan gives revenue teams the insights and tools to accelerate the sales pipeline while providing IT and operations the peace of mind of a smooth implementation. CallTrackingMetrics is a favorite for development teams with an open API, custom lambda functions, and marketplace of native integrations. With additional access to product experts and account teams, the Enterprise plan opens the door to unmatched customization and flexibility for organizations of any size. It’s also great for:

  • Global organizations with a large number of locations
  • Agencies serving industries with high call volumes
  • Enterprises with time-sensitive implementation requirements
  • Businesses with regularly shifting objectives and priorities
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A Trusted Partner, Focused on Keeping You Operating Securely.

Fostering a culture of compliance, reliability, and security.

Our platform is built to provide a worry-free experience. Our customers trust us to keep their teams running at all times and their data secure. We earn that trust through relationships built on transparency and technology built on network redundancy, encryption, and customizable access roles. We’ve earned SOC 2 Type 2 compliance, and more than earning a certificate, we prioritize safeguarding the confidentiality, integrity and availability of data.

Security & Compliance
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Not Sold Yet on the Enterprise Plan? 

Let’s get your questions answered and give you an inside look at the features with a live product demo.