Don’t Let Your Traditional Phone System Get in the Way
Customizable softphones offer a flexible, modern solution for business communication
What is a Softphone?
A Phone Powered by the Flexibility of the Internet
Softphones aren’t hardware. There’s nothing to hold, upgrade, or pay extra for—it’s just software that enables voice-over-Internet Protocol (VoIP) telephone calls. You can make calls from your laptop, desktop, or any device connected to the internet. It’s software that can be customized for the needs of your organization and the teams using them.
Know where your calls are coming from, customize the conversation, and update data in real-time without an additional cost. Access to the CallTrackingMetrics softphone is included for free on each plan, along with unlimited users.
Optimize your time on the phone like you optimize your campaigns. Make performance enhancing decisions through real-time metrics, live listening and coaching, and automated voice analysis. Score your conversations to align marketing ad sales around your ideal leads.
Powerful by itself, when embedded directly inside your Salesforce account, the CTM softphone transcends to a whole new level. Create leads and activities automatically, and make follow-up calls to your leads without ever leaving Salesforce.