Desk phones are limiting. You can’t travel with them and they do very little beyond making and receiving calls. The CallTrackingMetrics softphone powers all your communications, and goes well beyond basic calling features. It also sends and receives SMS text messages, leverages dynamically generated call scripts, and can be used anywhere you have an internet connection.
With a softphone you can:
- Set your availability to avoid missed calls when you’re offline
- Make calls right from inside your Salesforce account
- Use coaching tools and call scripts in real-time
- Score, transfer, and attribute your communications