Professional Services

All CTM plans include standard support to help get you up and running quickly

Standard Support Features:

  • Basic troubleshooting and technical support
  • Email, chat, and phone support
  • Available 7:30am-7:30pm EST Monday-Thursday, and 7:30am-5:30pm EST on Friday
  • Access to product support and training resources on our Support Hub

Premium Support Plans add a dedicated engineer and a more hands-on, consultative approach to managing your account.

Premium Support Business Hours:

  • Dedicated support engineer
  • Dedicated support hotline
  • Response time guarantees within business hours

Premium Support 24/7:

  • Dedicated senior support engineer
  • Weekly check-in call with engineer
  • Dedicated support hotline
  • Response time guarantees 24/7/365
  • Round the clock emergency coverage
  • Proactive issue monitoring

Accelerator Packages

Let our team do the heavy lifting to get your account perfect. Purchase packages or create your own.

Configure numbers, reporting, and user access levels, and train your team for a fast start.
Configure Open CTI phone, lead and activity mapping, data flow between systems, and receive team training.
Link accounts, get information flowing correctly between all systems, and train your team.
Purchase phone numbers in correct areas in any country, and configure routing and sources.
Purchase and configure numbers, set up queues and routing capabilities, and train your team.
Configure router to send calls to your locations, and purchase and configure numbers.
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