Expert guidance to help you succeed
Make the most of your partnership with CallTrackingMetrics with our premium support offerings. Whether you’re seeking project-based guidance or ongoing consultation for your account, we offer a variety of personalized programs to ensure you see results—fast.
All CallTrackingMetrics customers have access to basic troubleshooting and technical support via email, phone, and chat. Free live and on-demand training resources are available in our Support Hub.
Fast Track Packs
The right choice for you if you…
- Are new to CTM and need help understanding how to use the software to achieve your unique goals
- Want a dedicated point person who will walk you through initial set-up for your account and make sure everything is configured properly
- Are migrating from another provider and want our team to handle the transition for you
- Need to get ramped up quickly on our platform
Our Fast Track Packs are perfect for businesses looking to get started with or transition to our platform and who want a dedicated team to configure their account for them. We offer a few different service levels within this program to fit your specific business objectives.
Project Boost Packs
The right choice for you if you…
- Are already set up on CTM but have one (or more) specific projects you need help with
- Want to save by booking time with our team on an hourly basis
- When you are already set up on CallTrackingMetrics but need help with one or two specific projects—such as building a complex workflow or open API support—book a Project Boost session with our team who can guide and expedite the process for projects such as:
The right choice if you...
- Have high call volume (75,000+ calls)
- Use complex workflows, custom integrations, & advanced routing
- Want guidance on building custom reporting and dashboards
- Need guaranteed response times & proactive issue monitoring
Dedicated Support Options
Dedicated Support Business Hours:
- Dedicated support hotline
- Dedicated account manager
- Monthly training on new features
- Bi-weekly status calls
- Response time guarantees
Dedicated Support 24/7:
- Dedicated support engineer
- Dedicated account manager
- Personalized monthly training
- Weekly status calls
- 24/7 emergency coverage
- Proactive issue monitoring