Professional Services

All CTM plans include standard support to help get you up and running quickly

Standard Support Features:

  • Basic troubleshooting and technical support
  • Email, chat, and phone support
  • Available 7:30am-7:30pm EST Monday-Thursday, and 7:30am-5:30pm EST on Friday
  • Access to product support and training resources on our Support Hub

Premium Support Plans add a dedicated engineer and a more hands-on, consultative approach to managing your account.

Premium Support Business Hours:

  • Dedicated support engineer
  • Dedicated support hotline
  • Response time guarantees within business hours

Premium Support 24/7:

  • Dedicated senior support engineer
  • Weekly check-in call with engineer
  • Dedicated support hotline
  • Response time guarantees 24/7/365
  • Round the clock emergency coverage
  • Proactive issue monitoring

Accelerator Packages

Let our team do the heavy lifting to get your account perfect. Purchase packages or create your own.

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