Professional Services

Customized support packages to meet your business needs

Expert guidance to help you succeed

Make the most of your partnership with CallTrackingMetrics with our premium support offerings. Whether you’re seeking project-based guidance or ongoing consultation for your account, we offer a variety of personalized programs to ensure you see results—fast.

All CallTrackingMetrics customers have access to basic troubleshooting and technical support via email, phone, and chat. Free live and on-demand training resources are available in our Support Hub.

Fast Track Packs

The right choice for you if you…

  • Are new to CTM and need help understanding how to use the software to achieve your unique goals
  • Want a dedicated point person who will walk you through initial set-up for your account and make sure everything is configured properly
  • Are migrating from another provider and want our team to handle the transition for you
  • Need to get ramped up quickly on our platform

Our Fast Track Packs are perfect for businesses looking to get started with or transition to our platform and who want a dedicated team to configure their account for them. We offer a few different service levels within this program to fit your specific business objectives.

Project Boost Packs

The right choice for you if you…

  • Are already set up on CTM but have one (or more) specific projects you need help with
  • Want to save by booking time with our team on an hourly basis
  • When you are already set up on CallTrackingMetrics but need help with one or two specific projects—such as building a complex workflow or open API support—book a Project Boost session with our team who can guide and expedite the process for projects such as:

The right choice if you...

  • Have high call volume (75,000+ calls)
  • Use complex workflows, custom integrations, & advanced routing
  • Want guidance on building custom reporting and dashboards
  • Need guaranteed response times & proactive issue monitoring

Dedicated Support Options

Dedicated Support Business Hours:

  • Dedicated support hotline
  • Dedicated account manager
  • Monthly training on new features
  • Bi-weekly status calls
  • Response time guarantees

Dedicated Support 24/7:

  • Dedicated support engineer
  • Dedicated account manager
  • Personalized monthly training
  • Weekly status calls
  • 24/7 emergency coverage
  • Proactive issue monitoring

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