Let’s work together so you can find value from call tracking sooner
When you invest in call tracking, it’s important to position your business for success from the start. Our professional services team offers an effective combination of industry best practices and deep product knowledge to ensure you maximize return on your investment and get your team up and running quickly.
All new plans come with complimentary onboarding from our team.
From the moment you become a customer, our number one priority is helping you achieve your goals. We’ll work together to think, create, develop, and deliver in a way that accelerates your growth and transforms the way your organization interacts with customers.
We provide full onboarding and migration support, as well as project-based guidance, and have worked extensively with clients across hundreds of industries to achieve results.
Let our team do the heavy lifting for you. We offer special packages, called Fast Track Packs, that outline all the work we can take on so you don’t have to.
Get started with a 30-day custom onboarding to identify your goals and build out your account to meet those immediate objectives.
Tailored onboarding to set your remote team up for success, configuring essential tools like the cloud-based softphone.
Dive deeper into complex routing, tags, and workflows for your organization with additional optimizations, testing, and evaluation before launch.
Train your organization for long-term success and have free range to configure as many advanced integrations and customizations as you need.
Need help with a particular project or initiative? Let our team guide you towards the best solution. We’ve partnered with customers around the world to execute complex tasks, such as configuring geo-routing for businesses with hundreds of locations and numbers, to save you the headache.
Outbound Dialer setup
Salesforce integration
Google integrations
Advanced call routing
Geo-routing setup
Customize softphone
All CallTrackingMetrics customers have access to basic troubleshooting support via email, phone, and chat. Free live and on-demand training resources are also available in our Launchpad Training Hub.
If your business relies on guaranteed response times, 24x7 support, and proactive account monitoring, we have a support plan built for you.
While the CallTrackingMetrics platform is intuitive, as a Marketing Director, I simply don’t have the time to understand the complete in’s and out’s of the software. The professional services team took care of confirming my set-up was accurate and helped build my account. James ensured my 200 phone numbers were configured properly so customers saw the appropriate tracking number based on the campaign and location they came through. I would absolutely recommend professional services to a colleague and look forward to hiring James again for my next initiative. For anyone with hesitations about working with professional services, set them aside. It’s absolutely worth the investment.
—Jason Collar, Marketing Director at Viking Pest Control