Professional Services

Customized support packages to meet your business needs

Make the most of our partnership

Eager to see results on CallTrackingMetrics? Explore our premium support offerings! We offer a variety of programs personalized for your needs so you get more out of our platform, quickly.

Why sign up for Professional Services?

We’ll cater the conversation to your industry and objectives and help you execute ideas to meet your maximum potential in no time.

EXPERT GUIDANCE

Working with one of our consultants is like having a CallTrackingMetrics coach in your corner giving you guidance on how to succeed on our platform. Our team works with a variety of verticals all day, every day, so we come to the table knowing what’s worked for businesses like yours.

BEST PRACTICES

You’ll get dedicated time with a friendly, capable team member who knows our software inside and out. Since there can be many ways to achieve an outcome on our platform, we’ll get you set up in the best way for you—including testing to make sure everything is firing properly.

CUSTOM PACKAGES

Customize a package depending on how “hands on” (or off!) you want to be. Our affordable, book-by-the-hour time slots and packages help you achieve results faster and more effectively.

Sample projects for customers like you

Outbound Dialer setup

Salesforce integration

Google integrations

Advanced call routing

Geo-routing setup

Customize softphone

Explore your options

Fast Track Packs

Perfect if you’re just getting started on CallTrackingMetrics.

Get a dedicated team to guide you through the configuration of your account, with custom service levels available to fit your unique business objectives. Also ideal if you’re transitioning to CallTrackingMetrics from another provider—let our team do the heavy lifting for you!

Project Boosts

The right fit if you’re already set up, but need extra support with particular projects.

Building a complex workflow? Looking to develop something via our open API? Book a Project Boost session with our team of experts, who can guide and expedite the process.

Need even more support?

When you’re handling a high volume of calls (75,000 per month or more) and rely on guaranteed response times and proactive account monitoring, it’s time to meet our dedicated support team.

All CallTrackingMetrics customers have access to basic troubleshooting support via email, phone, and chat. Free live and on-demand training resources are available in our Support Hub.

Request more information

We can help find the service level that’s right for you

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