CallTrackingMetrics Conversation Intelligence Platform and CallRail Alternative

Feature and Pricing Comparison for CallTrackingMetrics vs CallRail


  • Dynamic number insertion (DNI)
  • Cost per additional toll-free number
  • Browser-based softphone
  • Number porting
  • Live chat
  • Form tracking and submissions
  • Customer support
  • Security


CallRail plans starting at $45/month
  • Included on all plans.
  • $5.00/month
  • $10/company
  • Free into CallRail only.
  • Not offered.
  • Limited to 1,000 submissions with a $0.02 per additional form submission fee on $95/month plan.
  • Help center articles and community forum access on all plans.
  • GDPR, HIPAA, and HITECH compliance.1

This comparison is based on publicly available information as of published date. If you believe that something here is inaccurate, please contact us so that we can review & update.

A Robust and Customizable Solution to Call, Chat, Text, and Web Form Tracking

Go beyond basic call tracking and truly unify your communications to unlock powerful conversation analytics. Even the CallTrackingMetrics introductory plan is a feature-rich solution offering campaign insights to the keyword-level, giving you the opportunity to trace back conversions to their online and offline sources. There’s no limit to growth with CallTrackingMetrics’ many integrations, open API and developer support, and advanced call management features.

Schedule a live product demo and see the CallTrackingMetrics difference in action.

What People Are Saying

"Compared to CallRail, CallTrackingMetrics is above and beyond! The reporting features are very helpful, and it performs as well or better as CallRail ever did."

Enterprise Customer Review 5/21/2019

“We’ve been able to attribute a conversion rate close to 85% in terms of booking appointments — far above the industry average of 50% and below”

Jon Ostenson

CEO and Co-Founder


“CTM is our go-to solution to tie a true ROI to our campaigns.”

Tony Chopp

Master of search marketing and lead generation

Claim your Space

“We’ve seen a 70% growth in leads and calls since starting with CallTrackingMetrics.”

Jessica Eddowes

VP Digital & Ecommerce

Lice Clinics of America