Record calls in multiple channels in order to simplify playback and analysis
Have you ever listened to something on headphones and realized that different audio was being played on either side of your head? You were likely listening to a dual channel recording.
What is Dual Channel Recording?
Dual channel recording refers to a specific method of audio recording in which the audio is saved to two separate channels based on the source or speaker. For example, on a standard two-person phone call, a dual channel recording would record the caller and the callee separately on the same audio recording.
In the CallTrackingMetrics application, you can choose to record calls in multiple channels in order to simplify playback and analysis. While listening to a live or recorded call with dual channel recording, you would hear each party in a separate track. The separation will be apparent when using left and right stereo speakers, or headphones.
See also: Dual channel recording pricing
How is dual channel recording helpful?
How can this type of call recording help you? Well, with each party on a call recorded into two tracks, you’ll have a much easier time making a distinction between similar-sounding speakers.
This type of call recording also makes it possible to run automated actions like smart transcription and keyword spotting on just one track — for example, when running a report on how often customers use the word “cancel.”