I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.
Coming to CTM with a background in software project management and finance, I oversee the operations of the company. From finance, to HR, marketing and customer service, I try to provide customers and our internal team with the tools and processes they need to be successful. I have 10+ years experience as a management consultant, as well as years in the fashion industry. And yes—I am also Todd's wife.
I started my career in marketing and promotions for radio stations before transitioning into sales in the travel industry. While the travel industry wasn't the perfect fit, it was where I developed my taste for sales and service which eventually led me to CallTrackingMetrics.
I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.
I am a Google Certified Partner with experience working in both AdWords and Analytics. I specialize in analyzing and optimizing marketing campaigns. Oh—and I speak 'google' and am here to help our clients better understand it. I'm a nerd for all the latest technologies and love working in the industry.
Previously I have provided internal Business Systems Support in large organizations, helping sales teams and senior managers utilize telecom and reporting tools. Now I support the customers of CTM with their technical needs and porting requests. I enjoy helping CTM customers with their number swapping.
My background is in customer service and quality assurance, with a focus on website user experience. I assist customers with setting up and troubleshooting their accounts. I love having the opportunity to learn new skills and put them to good use. I also really enjoy helping people learn how to make CTM work best for them.
I have over 16 years of experience with software development and user interface design, with a strong focus on crafting the best user experience possible. No aspect of the CTM product goes untouched in the effort to make it easier than ever to sign up and start using the product right away.
I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.
With almost 20 years in the technology industry I've done everything from changing printer toner to spinning up firewalls and everything in between. Providing a good customer experience is always the priority. Learning new systems is a rewarding challenge and helping customers become the software expert is key to a successful engagement.
My goal is to ensure successful utilization of the CTM platform for new clients. With a background in call center management and years of corporate training experience, I enjoy helping people understand how their business needs and our software can yield wonderful results.
I have over 14 years of combined Marketing and Creative experience in the technology, education and digital marketing industries. I am a brand ambassador by day, and a print/paper nerd by night. My area of expertise is building creative marketing and communication strategies that drive brand awareness. Did I mention that I love paper?
With a strong focus on quality and engineering fundamentals, I develop and improve features to satisfy our customers’ needs. No matter how small the detail, nothing escapes my attention when it comes to improving both the product and the customer experience. Documentation, testing, coding, and design are just some of the ways I contribute to the team.
My focus is ensuring our clients best in class marketing attribution and call management tools to help increase ROI. I joined the CTM team with over 17 years experience in marketing and e-commerce, excited about the value proposition that this technology offers. CTM's dynamic culture drives continual enhancement and evolution of the platform and I am happy to be on the team. I look forward to working with you and helping to achieve your marketing goals!
My background is in customer service and IT systems administration, so it should be no surprise that I enjoy solving problems and helping customers achieve their goals. The supportive, creative and inclusive culture at CTM, and the dynamic nature of our services, provides ample opportunity to contribute my ideas and develop skills in multiple avenues. My primary focus is listening to the customer and providing the best solution to their needs.
I have over 10 years of progressive Customer Service and Project Management experience, working in call centers and overseeing projects, both large and small. My goal is to successfully end every customer communication with a solid resolution and the highest level of satisfaction. No question is ever too small or too big!
My background is in Technical Support and my favorite part about the role is building relationships with customers and leaving them with memorable experiences. Everyday is a great day to learn something new! I take pride in helping users learn and manage their CTM systems.
I am excited to be part of the CallTrackingMetrics team. I have 35 years experience in voice and data technology and customer service. I always strive to deliver the most effortless customer experience possible. Your happiness is paramount to my success.
I am a customer advocate at heart with a technical background. I have 20 years of customer service experience in varied environments and I enjoy building strong, healthy, professional relationships. When I am not working, I am a husband, father, PC gamer and woodworking hobbyist.
With over ten years of customer service experience, it is my goal to serve CTM customers and resolve any issues. With experience in call centers on the frontline and as Customer Service Project Manager, I bring a unique perspective to the CTM team. I will always do my best to help!
I love helping clients solve their operational pain points with new technology. Having a background in software implementation and a keen eye for detail, I pride myself in providing the ultimate in individualized service. When not busy showing cat memes to my cats, I can be found watching hockey or taking in a concert.
Mark joins CallTrackingMetrics as an Account Executive with several years of telecommunications experience for global companies such as Votela, Coredial, and Infinity. He provides strategic support to customers looking to build complex contact center infrastructures, and helps identify ways to successfully scale their communications. Mark graduated from University of Loyola Baltimore with a degree in Advertising/Marketing and in his spare time he enjoys spending time with his 2 children, coaching youth lacrosse and soccer, live music, stand-up comedy, and travel.
I'm an artist at heart, with a drive to organize everything in sight! As a marketing professional with a background in customer service and administration, I'm here to promote positive connections with our global community of customers and business partners. When I'm not at the office, I'm outside optimizing my herb garden, or whipping up a gluten-free treat!
Having previously worked for Apple Inc., I know the true meaning of customer service, and discovered that problem-solving is a true passion of mine. At CTM, it is my goal to always give customers 110% with each interaction. Bring me a problem, and I will provide a solution!
After spending the past 11 years in the telecom industry, I am very excited to bring my experience to the CTM Team. I believe in hard work, integrity and delivering on my commitments all while having fun developing great relationships with our clients. When I am not at work, my wife and I love being out doors and using free time to travel. All other hours are spent on the golf course avoiding 3 putts and '3 off the tee.
I bring over 15 years of Customer Success and Account Management experience to my role at CTM. I’ve worked at Marketing and Public Relations SaaS companies where I’ve led teams that are driven to help customers succeed. In general, I love to help people and to assure customers have the best experience possible.
I have been writing code since high school, when instead of learning the math, I was learning how to program my calculator to do the math for me. My programming experience ranges from the simplest of websites to the most complex mobile applications and everywhere in between. My job is to make things work, and to make sure the end user (that's you) never know that I ever existed.
From cutting my interactive teeth at AOL to building a client relationship team at ADP, I have been in client relations for 20 years. I enjoy helping companies leverage technology to grow their business. At CTM I take a share the love approach to partnering with our clients to serve success.
I have over 15 years of customer service and support experience. I look forward to building relationships with CTM customers and providing them with the best support possible. When not at the office, I can be found cheering on the Nationals, or out listening to live music.
I've spent my last 10 years in Customer Service and Project Management. I thrive on helping people get to where they need to be, in life and in business. I also enjoy the challenge of making people laugh wherever I go. If I haven't made you laugh (or at least smile), I haven't done my job.
I'm a customer advocate with a love for problem solving, my main objective is to provide world class service. I have a background in software technical support and project management. In my spare time I enjoy spending time with my husband and daughter, coaching youth softball, traveling, and of course, watching the Dallas Cowboys.
I’ve spent my career in the media and SaaS worlds, collaborating with top corporations and brands. My passion is partnering with clients to best understand their business objectives and personal wins in order to help drive success. As your customer success manager, I look forward to getting to know you and your business, and serving as an extension of your team!