Dedicated Support

The premium coverage you need for your business

A team you can truly depend on

As a business leader, you know your business’s unique challenges—and what you need to accomplish—inside and out.

Getting to those goals on CallTrackingMetrics may not always be as clear to you. That’s where our dedicated support team comes in.

Our dedicated support offering includes exclusive access to your own account manager and support engineer. We’ll be your eyes and ears inside CallTrackingMetrics, looking out for your business as new products and features launch. Plus, gain a direct line of support so you don’t need to repeat yourself and explain your use case every time you contact us. You’ll receive ongoing consultation and regular status calls to make sure your account is structured to maximize results, and we can offer 24/7 emergency coverage and proactive issue monitoring if needed.

The service you can expect

Dedicated support engineer

Guaranteed response times

Proactive recommended configuration changes

Weekly virtual meetings to discuss your account

Quarterly training on software updates

Is dedicated support right for you?

You may want to explore this offering if you:

  • Experience high call volume
  • Use complex workflows, custom integrations, and advanced routing to manage your calls
  • Create custom reporting and dashboards for your team
  • Need guaranteed response times and 24/7 emergency coverage
  • Want personalized monthly trainings on new features as they launch
  • Want a direct line to your personal support team at CallTrackingMetrics

Interested in learning more?

We can build your perfect solution

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